Name: ChatWare
Author: ChatWare

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Text Editors

Development

Business Intelligence (BI)

Collaboration

Desktop Publishing

Diagramming

Interactive Voice Response (IVR)

Meeting Management

Operational Analytics

Project Portfolio Management

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Archiving

Cloud Storage

Continuous Delivery

Data Fabric

Endpoint Encryption

Enterprise Backup

File Sync and Share

Firewall

Fraud Detection

IT Service Management (ITSM)

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Network Traffic Analysis (NTA)

Network Virtualization

Phishing Detection and Response

Virtual Desktop Infrastructure (VDI)

Voice Recognition

Web Application Firewalls

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Business Card Scanning

Content Management

Digital Experience Platforms (DXP)

Email Marketing

Graphics

Location Intelligence

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Operational Technology (OT) Security

Security

Auto Repair

Camp Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Legal Research

Municipal

Trucking Software

Vertical-Specific

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ChatWare is an advanced chat software solution designed to enhance business websites by providing live chat functionality. According to the vendor, its main purpose is to increase sales and lead conversion by engaging website visitors and offering real-time assistance and information. ChatWare caters to businesses of all sizes, from small startups to large enterprises. It is widely used across various professions and industries, including e-commerce companies, retail businesses, real estate agencies, automotive dealerships, and legal firms.

## Key Features

**Proactive Lead Generation**: According to the vendor, ChatWare focuses on generating high-quality leads by staying ahead of emerging trends in consumer communication preferences. Through data-driven strategies and continuous testing, ChatWare aims to enhance its software to provide websites with the best opportunity to convert visitors into qualified leads.

**Increased Sales Leads**: The vendor claims that ChatWare's proactive system enables businesses to engage with visitors who would not typically contact them through other means. By bringing websites to life and establishing connections with visitors, ChatWare is said to increase the overall sales for its clients.

**24/7 Availability**: According to the vendor, ChatWare ensures that live staff is available to assist customers at any time of the day, including outside regular business hours. This availability is intended to instill confidence in potential customers, knowing that their inquiries will be promptly addressed, thereby increasing the likelihood of a quick sale.

**Customer Support**: The vendor states that ChatWare's live chat prioritizes providing assistance to website visitors. It allows businesses to answer customers' questions at any time, offering support even when phone lines are unattended.

**Intuitive Software**: ChatWare offers user-friendly and easily implementable software for websites. According to the vendor, it automatically populates scripts with business information, streamlining the setup process. This intuitive software is designed to be accessible to users regardless of their technical expertise.

**Proactive Behavioral Engagement**: According to the vendor, ChatWare utilizes behavioral data to engage website visitors effectively. By analyzing visitor behavior and specific page interactions, ChatWare aims to deliver personalized messages that encourage them to initiate contact with the business, providing a competitive advantage.

**Instant Access to Information**: The vendor claims that ChatWare's software provides live chat operators with immediate access to the information visitors seek, enabling them to provide real-time answers to inquiries. This swift response time is expected to enhance the overall buying experience for customers.

**Enhanced Mobile Interface**: ChatWare's mobile interface is optimized for different devices, operating systems, screen sizes, and mobile website types. According to the vendor, this ensures that operators can engage with customers even while on the move, maintaining full functionality and seamless chat experiences.

**Accurate Geo-IP Data**: The vendor states that ChatWare utilizes MaxMind, a reliable source of location-based data, to accurately determine customers' locations. This data is intended to facilitate more effective interactions with customers and provide actionable insights for targeted engagement.

**Advanced Security and Privacy Protocols**: According to the vendor, ChatWare places a strong emphasis on security and privacy by implementing advanced controls on its software. This ensures that website visitors can communicate through ChatWare with confidence. Additionally, ChatWare segregates visitor information into individual databases per subscriber, safeguarding data privacy and security.

Help.com Chat

eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support.  The product has been discontinued.

eAssistance Pro (discontinued)

ChatWare

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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ChatWare

Overview

What is ChatWare?