Citibeats

Citibeats is a social understanding platform developed by Citibeats that utilizes ethical artificial intelligence to gather and analyze real-time data from social media, forums, and blogs. The platform provides immediate insights into the prevailing sentiments and evolving trends on a customizable dashboard. It aims to empower better and faster decision-making to proactively address social risks and sustainability issues. Citibeats is suitable for small to large organizations and is used by professionals and industries such as government and public administration, non-profit and social impact organizations, market research and data analysis, corporate social responsibility (CSR), and urban planning and development.

Key Features

Real-time Data Processing: Citibeats processes large quantities of unstructured data from social media, forums, and blogs in real-time. The platform uses natural language processing (NLP) and machine learning (ML) to analyze the data and extract insights.

Customizable Dashboard: Citibeats provides a customizable dashboard where users can view evolving trends and insights. The dashboard allows users to filter and organize the data based on various parameters such as gender, region, and other identifiers. Users can visualize the relative volume of conversations about specific topics using category heatmaps and priority comparison tools.

Demographic Analysis: Citibeats utilizes deep learning technology to infer demographic information such as gender probability. The platform reduces gender bias by analyzing data from a gender perspective and calibrating the results accordingly.

Intent Detection: Citibeats can detect the user's goal when articulating an opinion online, such as a complaint, question, or sign of appreciation. The platform uses multilingual intent detectors to classify citizen opinions based on their purpose.

Social Indicators: Citibeats identifies and tracks social indicators such as inflation, institutional distrust, civic unrest, and polarization. These indicators provide immediate insights into societal trends and enable proactive decision-making.

Data Reports: Citibeats provides data reports that enable streamlined and shareable storytelling based on interactive data. The reports are created by Citibeats analysts to ensure the insights have not been manipulated.

Ethical AI: Citibeats leverages ethical artificial intelligence to gather and analyze data while respecting privacy and data protection regulations.

User Friendly: The Citibeats platform is intuitive and easy to access across teams. It has a user-friendly interface that allows users to navigate and utilize the platform with ease. The platform is designed to be accessible to users of varying technical expertise.

Reduce Bias: Citibeats' algorithm is designed to significantly reduce bias from people's opinions. The platform calibrates the results before delivering them to users, ensuring a more accurate and unbiased representation of public sentiment. By reducing bias, organizations can make more informed decisions based on reliable data.

Fast: The AI technology of Citibeats structures multilingual data in minutes, allowing users to detect social development and sustainability trends faster. Real-time data analysis provides timely insights into citizens' needs and concerns. The platform enables organizations to respond quickly to emerging social risks and make proactive decisions.