Civica ECLIPSE

What is Civica ECLIPSE?

Civica ECLIPSE is a Cloud-Native Case Management platform designed for social care departments within local authorities and private care organizations. The solution utilizes a SaaS Architecture to provide a centralized, 360-degree view of the citizen journey, integrating case records with financial management and inter-agency collaboration tools.

Key Capabilities

Cloud-Native Digital Record Keeping: The platform centralizes citizen-centric records into a single secure system, utilizing a Modular Architecture that scales to meet evolving statutory requirements. The system provides a real-time, longitudinal view of assessments, care plans, and service interventions.
AI-Enabled Workflow Automation: Civica ECLIPSE employs embedded AI to automate routine administrative tasks and streamline complex workflows for frontline social workers. This capability is intended to reduce operational overhead and allow practitioners to focus on direct citizen engagement.
Integrated Finance & Resource Planning: The solution combines statutory case management with Financial Oversight modules. This integration facilitates resource planning, budget monitoring, and financial resilience by linking care delivery data directly to financial systems.
Device-Agnostic Mobile Access: The platform is designed for a Mobile-First Experience, allowing authorized users to access and update case files from any location. The Device-Agnostic nature of the system ensures compatibility across various mobile and desktop hardware.
Multi-Agency Interoperability: Civica ECLIPSE acts as a coordination hub for cross-agency partners, including healthcare, education, police, and the third sector. It supports secure information sharing to facilitate early intervention and coordinated care delivery for specialized populations such as SEND and Justice Services.

Audience & Use Cases

Audience: Local Authority Social Care Teams, Private Care Providers, and Multi-Agency Safeguarding Hub (MASH) leads.
Use Case: Managing integrated social care pathways and statutory reporting within a unified, cloud-based system of record.

Technical Specifications

Architecture: Cloud-Native SaaS, Modular Design.
Mobility: Device-Agnostic Mobile Interface.
Specializations: Adults’ Services, Children’s Services, ALN/SEND, Justice Services.
Governance: Enterprise-Grade Security, End-to-End Audit Trails.