Name: ClearView Survey Platform
Author: NBRI

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The ClearView Survey Platform, developed by the National Business Research Institute (NBRI), is said to be a comprehensive survey solution designed to meet the needs of businesses and organizations. According to the vendor, this platform caters to companies of various sizes and is utilized by professionals in industries such as retail, hospitality, healthcare, gaming, and market research. ClearView offers customer experience and market research surveys to understand customer needs, improve product and service quality, and track customer satisfaction levels.

Key Features:

- **Customer Experience Surveys**: According to the vendor, these surveys aim to collect valuable data to predict customer behavior, increase satisfaction and retention, and identify areas for improvement. They help businesses understand customer preferences and improve their offerings.

- **Employee Experience Surveys**: The vendor claims that these surveys provide employees with a voice to provide feedback on company culture and engagement. They aim to understand factors that drive employee satisfaction and retention, as well as identify areas for improvement in the employee experience.

- **Market Research Surveys**: The vendor states that these surveys allow businesses to reach their target market quickly and gather real-time customer insights. They help businesses understand customer needs, maintain a competitive advantage, and make informed decisions based on market trends.

- **Gaming and Hospitality Surveys**: According to the vendor, these surveys are tailored for the gaming and hospitality industries. They aim to improve the guest experience by understanding reasons for guest satisfaction or dissatisfaction, and identifying areas for enhancement to drive customer loyalty.

- **Healthcare Surveys**: The vendor claims that these surveys track the experiences of employees, doctors, and patients in the healthcare industry. They aim to ensure that the needs of those served in the healthcare industry are being met, and to improve the quality of care and patient satisfaction based on feedback.

- **Political Research Surveys**: According to the vendor, these surveys help predict electoral outcomes with pre-election voter feedback. They aim to understand voter preferences, address the needs of undecided voters, and shape campaign strategies and messaging based on survey data.

- **Full-Service**: The vendor states that NBRI provides expert consulting and guidance throughout the survey process, handling all aspects from creation to reporting. They claim to turn survey data into actionable insights for organizations.

- **Survey Design**: According to the vendor, ClearView allows businesses to tailor surveys to meet specific needs and objectives. They claim to utilize best practices to ask the right questions and gather valuable data that provides meaningful insights.

- **Survey Deployment**: The vendor claims that ClearView enables efficient survey deployment to reach target audiences. They state that businesses can utilize various channels, such as email, to maximize survey response rates, and monitor survey progress to make necessary adjustments.

- **Survey Reports**: According to the vendor, ClearView provides in-depth reporting and analysis of survey results. They claim to present survey findings in a clear and concise manner, and offer benchmarking against industry standards and competitors.

Free

Startup

Premium

Retently

Basic

Corporate

Dedicated

eSurveysPro.com

ClearView Survey Platform

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

NBRI

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.

Survey Automation

Features related to automating/triggering survey processes such as publishing and reporting.

Notifications and alerts

Respondent behavior (including survey completion, particular responses, or opt-outs) triggers notifications.

Calendar/scheduling

Allows users to schedule start and/or end dates for surveys.

ClearView Survey Platform

Overview

What is ClearView Survey Platform?