ClosedLoop AI

ClosedLoop AI is a product intelligence platform for B2B SaaS companies, built on Conversation Intelligence. It connects to the tools where customers already communicate with the company, including Gong, Zoom, Zendesk, Intercom, Slack, HubSpot, and Salesforce, and is designed to analyze every customer conversation.

ClosedLoop AI extracts product insights such as feature requests, pain points, deal blockers, churn risks, and competitor mentions. It groups these into opportunities and links each opportunity to the customers, quotes, and revenue behind it.

Product, engineering, sales, and customer success teams use ClosedLoop AI to decide what to build next, prepare context for customer calls, and notify the customers who requested a change once it ships. Teams can also query the platform from Claude, Cursor, Windsurf, and VS Code through the ClosedLoop AI Model Context Protocol (MCP) server.

ClosedLoop AI holds SOC 2 Type II and ISO 27001:2022 certifications.