Name: Cloudbeds
Rating: 6.5 (2 reviews)
Author: Cloudbeds

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Embedded Business Intelligence (BI)

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Observability

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Print

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Relational Database Management Systems

Remote Support

Security Awareness Training

Solid State Drives

Static Application Security Testing (SAST)

Traffic Switching

Virtual Private Network (VPN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Management

Email Marketing

Marketing Automation

Marketing Resource Management

Presentation

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Forestry

HIPAA Compliance

Home Health Care

Insurance Agency Management

Vertical-Specific

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### Reservation Management
User sentiment regarding Cloudbeds's reservation management capabilities is varied. While some users appreciate the ease of use and the ability to automate guest communication, others have encountered issues such as slow software performance, language barriers in training materials, and difficulties in obtaining complete credit card information for reservations. The system's organization and user-friendly interface are highlighted as positive aspects, but concerns about setting personal defaults and technical support responsiveness have been raised. Despite some positive feedback on the system's intuitive layout and features, there are also complaints about lackluster customer support and challenges with system integrations.

### Booking Systems
Users generally believe that Cloudbeds's booking engine functionality is a strong point. However, there are mixed opinions regarding the flexibility and ease of use of the booking engine. Some users find the system fairly simple to learn despite its faults, while others express dissatisfaction with the lack of flexibility and issues with rate shopping comparison. The support provided for troubleshooting and technical issues is a common concern among users, with reports of inadequate assistance and disorganized communication during the launch phase. Despite some positive feedback on the intuitive nature of the software and ease of mapping units in the API, there are notable drawbacks related to the booking engine's flexibility and support services.

### Overbooking Solutions
Users consistently highlight Cloudbeds' overbooking solutions as a reliable and efficient feature that significantly contributes to the smooth operation of their reservations. The platform's ability to prevent overbooking errors and streamline the booking process is widely appreciated by users across different accommodation types. The intuitive interface and real-time updates provided by Cloudbeds ensure that users can manage their room availability effectively, reducing the risk of double bookings and enhancing overall guest satisfaction.

### Channel Management
Users consistently highlight Cloudbeds's channel management as a standout feature, praising its ease of use, unified data approach, and strong support system. The platform's ability to streamline OTA connections, provide robust email marketing functions, and facilitate mistake-free credit card processing has garnered positive feedback. While some users have noted areas for improvement, such as overbooking control, the overall sentiment leans towards the effectiveness and efficiency of Cloudbeds's channel management capabilities.

### Property Management Systems (PMS
Users have expressed mixed opinions regarding Cloudbeds's property management systems (pms) capabilities. While some users praise the user-friendly interface and the ability to automate guest communication, others have highlighted issues such as the system's slowness and the cumbersome processes involved in even the simplest tasks. The platform's support team availability 24/7/365 has been appreciated by some, while others have found the lack of support frustrating, especially when facing pricing errors and challenges with data export during transitions. Despite some positive feedback on the platform's design and ease of use, there are concerns about the number of steps required to complete tasks efficiently and the need for manual intervention in certain processes.

### Revenue and Rate Management
User sentiment regarding Cloudbeds's revenue and rate management capabilities is predominantly negative. Users have expressed frustration with pricing errors, lack of flexibility in rate management, and challenges in obtaining refunds for services not meeting expectations. Issues with performance downtime, limited revenue management functionality, and difficulties in setting up policies have also been highlighted as drawbacks. The platform's pricing software and rate shopper features have been criticized for inefficiency and inaccuracies, contributing to users' dissatisfaction with the revenue and rate management aspects of Cloudbeds.

### Accounting and Financial Management
Users have expressed mixed feelings regarding Cloudbeds's accounting and financial management features. While some users appreciate the system's other functionalities, such as its booking portal UI and integrations with CRM and accounting software, there are concerns about the lack of accounting integration. The need for manual data export to local accounting software has been highlighted as a drawback, impacting the overall user experience. Despite its strengths in hotel operations, the absence of seamless accounting integration remains a notable area for improvement according to user feedback.

Cloudbeds has proven to be a game-changer for property managers who have experienced difficulties managing reservations across multiple reservation agencies. The software automatically updates room availability and rates across all channels, ensuring that there is no overbooking that would otherwise cause a lot of confusion. The shared inventory feature helps to maximize revenue by allowing for better management of front office activity.

Users have had concerns about the language barrier when communicating with Cloudbeds' English support team; however, most users have still found the service manageable. Additionally, some users have also raised concerns about the lack of record-keeping that results in lost data when changes are made to bookings.

Despite these concerns, several users have praised Cloudbeds for its effectiveness in helping them optimize their marketing efforts and increase bookings. With features like customer history and email marketing, many users can now customize and target their communications with ease. Furthermore, Cloudbeds' easy-to-use software has helped some users manage their properties more efficiently and incentivised others to start using it by highlighting how easy it is to learn. 

The company has been commended for its customer support team's responsiveness, especially during the COVID-19 pandemic, where they provided relief solutions to customers. Although some users initially experienced synchronization issues during implementation, they reported finding Cloudbeds' support team helpful in resolving these problems. In summary, Cloudbeds is a trusted cloud-based system that has helped many grow their businesses through efficient property management and online exposure.

User-Friendly Interface: Many reviewers have praised Cloudbeds' user-friendly interface, stating that it is easy to use and navigate even for non-trained individuals. The instructional videos on each screen make it simple to operate the features of the current window one is viewing, while the reporting is easy to read and understand.

Integration with Vendors: A significant number of users appreciated how Cloudbeds integrates with a large pool of vendors which cater specifically to each hotel's operation. This integration has helped increase direct bookings and revenue by providing seamless connectivity with channels and useful integrations.

Excellent Customer Support: Several users have noted that Cloudbeds provides excellent customer support, which is fast, responsive, and provided by well-trained staff. The 24/7 support was highly appreciated by users who found them very responsive to requests for help. Additionally, many reviewers mentioned Cloudbed's active community Ideas community where even the CEO participates making it an enjoyable software to use.

Confusing Booking System: Several reviewers have reported that the software's booking system is confusing and can result in mistakes. Customers are able to book without having a room assigned, which causes confusion and errors.

Technical Issues: Many users have experienced technical issues while using Cloudbeds, resulting in lag and front desk terminals being inaccessible. Some users feel frustrated by these issues as it slows down their workflow.

Poor Customer Support: A number of reviewers have expressed frustration with inadequate customer support from Cloudbeds. They feel like they are on their own when trying to troubleshoot issues, which can be time-consuming and frustrating.

Cloudbeds is a cloud-based hospitality management software designed to simplify the work lives of hoteliers. It provides an all-in-one centralized solution for managing various types of hospitality properties, including hotels and vacation rentals, among others. With Cloudbeds, users can manage different aspects of their businesses such as bookings, channel management, revenue management, housekeeping, payments and more from a single platform.

The software offers users flexibility in customizing fees, taxes, policies and creating custom fields to record additional guest details suiting each business's unique requirements. The inventory mapping feature automatically maps inventory from the property management system to different online marketplaces offering greater visibility to potential guests. Furthermore, with mybookings solution users can easily take direct reservations through their website or Facebook page and process credit card payments without the need for any third-party services. Trusted by thousands of hotels worldwide across 148 countries due to its efficient functionality – Cloudbeds is an excellent tool suitable for anyone looking to streamline the day-to-day running of their hospitality business.

Cloudbeds headquartered in San Diego offers a single platform to manage guests, staff, inventory, pricing, and data in real-time, for independent properties and hotel chains.

ESSENTIAL

PROFESSIONAL

CUSTOM PACKAGE

Cvent Event Diagramming

Cloudbeds

Hotel management software systems typically have many capabilities and are, in this respect, similar to ERP systems which are sometimes used instead.

Hotel Management

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Discover Cloudbeds - the hotel management software that's revolutionizing hospitality

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Cloudbeds

Overview

What is Cloudbeds?