Name: CM Conversational AI Cloud
Author: CM.com

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Changelog

Development

Barcode

Business Intelligence (BI)

Collaboration

Diagramming

Environmental, Social, and Governance (ESG)

Enterprise

Accounting

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

Freelance Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Management

Cloud Storage

Data Center Networking

Data Preparation

Disaster Recovery

Embedded Database

Enterprise Flash Array Storage

Enterprise Printing

Fraud Detection

HTML Editors

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Message Oriented Middleware

Network Performance Monitoring

Object Storage

Phishing Detection and Response

Technology Business Management

Threat Hunting

Value Stream Management

Virtual Private Cloud (VPC)

WAN Optimization

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Click Fraud

Contact Center

Content Management

Creative Management

Customer Journey Analytics

Direct Mail Automation

Email Marketing

Graphics

Marketing Automation

Marketing Resource Management

Mobile Marketing

Social Login

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Identity Threat Detection & Response Software

Security

Civil Engineering

Clinical Trial Management

Lease Management

Nonprofit Advocacy

Practice Management

Retail Management

Trucking Software

Vertical-Specific

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The CM.com DigitalCX Chatbot is a solution designed to automate conversations and engage with customers through virtual assistants, intelligent chatbots, and Conversational Artificial Intelligence. According to the vendor, this versatile product is suitable for small to large companies across various professions and industries, including customer service, marketing and sales, IT and operations, retail and eCommerce, and financial services.

## Key Features

**AI-powered Chatbots**: According to the vendor, users can create and deploy AI-powered chatbots that utilize natural language processing (NLP) and machine learning algorithms to understand and respond to customer queries, potentially improving customer service efficiency.

**Virtual Assistants**: Users can build virtual assistants capable of handling complex conversations and providing personalized assistance. The vendor claims that these virtual assistants can be trained to understand specific industries and professions, enabling them to perform tasks such as booking appointments, answering FAQs, and offering product recommendations.

**Conversational AI**: The vendor states that users can leverage Conversational Artificial Intelligence to create engaging and interactive conversations. Advanced dialogue management techniques can guide customers through complex processes, and sentiment analysis can be implemented to tailor responses based on customer emotions.

**Multi-channel Support**: According to the vendor, this product allows users to engage with customers across multiple channels, including websites, messaging apps, social media platforms, and more. The vendor claims that it ensures consistent and seamless conversations across different channels, allowing customers to choose their preferred communication channel.

**Integration Capabilities**: Users can integrate the chatbot with existing systems and databases to access relevant customer information, according to the vendor. The vendor also claims that it can connect with CRM systems to provide personalized responses based on customer data. Additionally, the vendor states that seamless handover to human agents is possible when necessary, ensuring a smooth transition in customer interactions.

**Analytics and Reporting**: The vendor claims that users can gain insights into customer interactions and behavior through comprehensive analytics and reporting. They can track chatbot performance, including response accuracy, customer satisfaction, and conversation flow. The vendor suggests that users can identify areas for improvement and optimize chatbot performance based on data-driven insights.

CM.com aims to enable users to offer modern automated service on every channel available with their chatbot service, DigitalCX, an enterprise-ready, Chatbot Service that supports customer experience with a code-free conversation platform. A conversation platform, DigitalCX is designed to help increase customer satisfaction, decrease call volume, improve conversion rates and gain a wealth of customer insights.

Self-Serve Customer Service Solution

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

CM Conversational AI Cloud

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

CM.com

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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CM Conversational AI Cloud
Formerly DigitalCX Chatbot

Overview

What is CM Conversational AI Cloud?