Name: Switchboard CMS by Coates Group
Author: Coates Group

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

AI Development

Cross-Browser Testing

Functional Testing

PHP Frameworks

Development

Online Proctoring Software

Education

Business Intelligence (BI)

Case Management

Collaboration

Contract Analysis

Whistleblowing

Enterprise

Accounting

Financial Planning and Analysis (FP&A)

SaaS Spend Management

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

API Design

Change and Configuration Management

Cloud Storage

Cybersecurity Consulting

Data Center Backup

Data Center Cooling

Data Preparation

Data Warehouse

DevOps

Embedded Database

Fraud Detection

Function as a Service (FaaS)

Integration Platform as a Service (iPaaS)

Managed Security Service

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Requirements Management

Sensitive Data Discovery

User Virtualization

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Customer Advocacy

Email Marketing

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales

Identity Threat Detection & Response Software

Security

Apparel

Aviation

Direct Secure Messaging

Geographic Information

Healthcare Learning Management

Intelligent Document Processing

Mental Health

Practice Management

Simulation

Text Analysis

Vertical-Specific

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Switchboard CMS is a content management system (CMS) designed by Coates Group to create engaging and connected digital customer journeys. According to the vendor, this CMS is targeted at small to large enterprises in various industries, including quick-service restaurants, retail stores, hospitality, entertainment venues, and healthcare facilities. The CMS offers a user-friendly interface for managing and organizing digital content, allowing users to create, edit, and schedule content for different digital platforms. It supports easy uploading and management of images, videos, and other multimedia content. Content can be segmented and targeted to specific locations or customer segments.

Key Features:

1. Content Management: The CMS provides tools for managing and organizing digital content, allowing users to create, edit, and schedule content for different digital platforms. According to the vendor, it supports easy uploading and management of various types of multimedia content.

2. Template Design: Switchboard CMS offers customizable templates for designing digital displays. Users can choose from pre-designed templates or create their own layouts. Templates can be tailored to match the branding and aesthetics of the business. The CMS provides tools for arranging and resizing content within templates.

3. Scheduling and Automation: Users can schedule content to display at specific times and dates, and the CMS allows for automatic content updates and rotation based on predefined schedules. According to the vendor, recurring schedules can be created to ensure consistent content delivery. Users can also set up automated triggers to display specific content based on customer interactions or external events.

4. Real-time Updates: The CMS supports real-time updates, allowing for instant content changes and notifications. Users can remotely update content across multiple locations in real-time. The CMS provides live preview functionality to ensure content accuracy before publishing. Real-time analytics and reporting features enable users to track the performance of their content.

5. Integration and Connectivity: Switchboard CMS integrates with various third-party systems and platforms, such as POS systems and inventory management software. According to the vendor, the CMS supports API integration for seamless data exchange. Users can leverage data from external sources to personalize and optimize content delivery.

6. Remote Management: The CMS provides remote management capabilities, allowing users to control and monitor displays from a centralized location. Users can remotely troubleshoot issues, update software, and perform maintenance tasks. The CMS offers role-based access control to ensure secure and controlled management access. Remote monitoring features provide real-time visibility into the status and performance of digital displays.

7. Mobile Accessibility: Switchboard CMS offers mobile accessibility, allowing users to manage and monitor content on the go. Users can access the CMS through mobile apps or web-based interfaces. According to the vendor, mobile accessibility enables quick content updates and notifications from anywhere. The CMS also supports multi-device compatibility for seamless content management across different devices.

8. Analytics and Reporting: The CMS provides robust analytics and reporting features, allowing users to track key performance metrics such as content engagement, conversion rates, and customer interactions. The CMS offers customizable dashboards and data visualization tools for easy data interpretation. According to the vendor, analytics data can be used to optimize content strategies and drive better customer experiences.

9. Multilingual Support: Switchboard CMS supports multilingual content management and display. Users can create and manage content in multiple languages. The CMS allows for easy translation and localization of content across different locations, enabling businesses to cater to diverse customer bases.

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TemplateToaster is website template and theme generating software. It is developed by AcrossSoft, a software development company in New York, NY. The software is a desktop based application and generates templates or themes for content management systems such as WordPress, Joomla, Drupal, Magento, and Prestashop.

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Professional Edition

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Switchboard CMS by Coates Group

A content management system (CMS, or alternately WCMS for "web content management system") is a system used to manage the content of a Web site. Typically, a CMS consists of two elements: the content management application (CMA) and the content delivery application (CDA). The CMA element allows the content manager or author, who may not know Hypertext Markup Language (HTML), to manage the creation, modification, and removal of content from a Web site without needing the expertise of a Webmaster. The CDA element uses and compiles that information to update the Web site.

Coates Group

Web Content Creation

Features that support the creation of website content.

WYSIWYG editor

What-You-See-Is-What-You-Get editing tool allows users to build pages without writing code.

Code quality / cleanliness

Code generated by WYSIWYG editor is clean and validates according to W3C standards.

Content versioning

The system tracks versions or has some sort of content archiving in place, so that users can go back to a previous version of the website if problems arise.

Admin section

The admin page is easy to navigate and use.

Page templates

The CMS has standard webpage templates or types of web pages (e.g. homepage, article page, interior page, blog page, etc.); users can also build custom templates.

Library of website themes

A library of website frameworks or themes is available as a starting point for building a website.

Mobile optimization / responsive design

The CMS helps users build webpages that work well on mobile devices – whether m-dot pages or responsively designed pages.

Publishing workflow

The software allows users to set up a custom workflow for updating the website, including approval processes.

Form generator

Users can build website forms for visitors to fill out.

Content scheduling

Users can schedule content to publish at a certain date and time.

Web Content Management

Internal content search

Users can use a search index to find content.

Content taxonomy

Users can create multiple levels and types of content categories including tags.

SEO support

The CMS helps users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

Browser compatibility

The CMS helps users build webpages that function well on all or most Internet browsers.

Bulk management

Users can change an attribute on a group of documents or sites all at once through features such as global search and replace, making bulk changes easier.

Page caching

The CMS uses page, template, query and tag caching to optimize website speed.

Availability / breadth of extensions

There is a broad library of extensions, plug-ins, modules or add-ons that allow users to easily customize their websites without building custom code.

Built-in e-commerce / shopping cart

The CMS natively allows for product management, including pricing and shopping cart functionality.

E-commerce / shopping cart extension

The CMS has an extension or plug-in that allows for product management, including pricing and shopping cart functionality.

Community / comment management

Users can put post/page comments through an approval process, auto-approve commenters based on their email addresses, block commenters by IP address, delete comments, etc.

Import / export

Users can batch import or export content.

Website analytics

Built-in feature or plugin allows administrators to evaluate site traffic.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Internationalization / multi-language

The software supports multiple languages, countries, currencies, etc.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Multi-factor authentication

User-level audit trail

Version history

Simple roll-back capabilities

CMS programming language or framework

Which programming language is the CMS and most extensions written in?

Python

Java

.NET

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Switchboard CMS

Switchboard CMS

Overview

What is Switchboard CMS?