Name: COEO Cloud PBX
Author: COEO Solutions

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COEO Cloud PBX is a cloud-based phone system offered by COEO Solutions, LLC. According to the vendor, it aims to provide reliable and efficient communication solutions for businesses of all sizes. The product is designed to improve communication efficiency, productivity, and collaboration among employees and customers. COEO Cloud PBX is suitable for various professions and industries, including professional services, healthcare, retail, manufacturing, and financial services.

## Key Features

**Cloud-based Phone System**: According to the vendor, COEO Cloud PBX offers businesses a reliable and scalable cloud-based phone system. It eliminates the need for on-premises equipment and can adapt to changing communication needs.

**Unified Communication**: COEO Cloud PBX integrates various communication tools, such as voice calling, instant messaging, presence, SMS texting, video conferencing, and collaboration tools. The vendor claims that this integration enhances communication and collaboration among team members.

**Work from Anywhere**: The vendor states that with COEO Cloud PBX, employees can work from anywhere using any device. They can make and receive calls, access voicemail, and collaborate seamlessly, regardless of their location.

**Contact Center Solution**: COEO Cloud PBX includes a comprehensive contact center solution. According to the vendor, it offers features such as automatic call distribution (ACD), call queuing, interactive voice response (IVR), and advanced analytics to efficiently manage customer interactions.

**Business Continuity**: The vendor claims that COEO Cloud PBX ensures uninterrupted communication and minimizes downtime. It achieves this through geo-redundant data centers and failover mechanisms, providing a reliable and redundant communication infrastructure.

**Flexible Calling Plans**: COEO Cloud PBX offers businesses the flexibility to choose from unlimited or metered usage services. According to the vendor, this allows them to scale up or down as their communication requirements change.

**Integration with CRM and Other Apps**: COEO Cloud PBX seamlessly integrates with popular business applications such as Salesforce, Microsoft Dynamics, Teams, and Zoom. The vendor claims that this integration streamlines workflows and enhances productivity and customer interactions.

**Multiple Device Support**: COEO Cloud PBX supports multiple devices, enabling users to make and receive calls using their preferred device, including desk phones, computers, cellphones, and other compatible devices.

**Easy Management and Administration**: According to the vendor, COEO Cloud PBX provides businesses with self-service portals for easy management and administration. This empowers them to make modifications, reroute traffic, and manage advanced features without external support.


Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

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8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

COEO Cloud PBX

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

COEO Solutions

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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COEO Cloud PBX

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What is COEO Cloud PBX?