Coldview

Coldview provides solutions to help medium and large enterprises face the challenges of managing large volumes of information with software and professional end-to-end services designed for medium and large financial, telecommunications, insurance, government, retail, health organizations, among others. Coldview CCM enables users to compose, personalize, send, and monitor all digital channel communications, and implement automatic delivery of invoicing and account statements, manage subscriptions and customer preferences, and monitor user activity to understand their interaction with communications.

It features:

• Support with native connectors for omnichannel to customers (email, social networks (TW DM), WhatsApp, PNS to mobile applications, and SMS).
• Parameterizable business rules application, which allows processing and sending communications online and tailored to each customer.
• Generation and mass mailing of personalized documents with automatic quality control.
• Incorporates an engine for the validation and processing of events and transactions for dispatching communications based on events or actions that must be communicated in real-time.
• Generation of massive campaigns with segmentation rules.
• Support for bidirectionality so that customers can interact with the organization.
• Visualization and download of reports for analysis and metrics tracking.
• Native access security or integrated with your organization’s corporate security directory.
• Possibility to configure users and permissions.