CollectOne

CollectOne, developed by CDS Software, is a collection solution aimed at debt collection agencies, healthcare providers, legal firms, government agencies, and insurance companies. According to the vendor, CollectOne provides automated business processes to minimize costs and maximize results in debt collection.

Key Features

Management Driven Work Queues: According to the vendor, CollectOne allows for the establishment and prioritization of multiple work queues for each collector, facilitating efficient management of collection activities and seamless updates based on productivity.

Workflow Automation: The vendor claims that CollectOne enables the utilization of industry best practices to establish business rules, ensuring proper handling of accounts through workflow strategies. It also automates account distribution based on established rules, streamlining the collection process.

Performance Tracking: According to the vendor, CollectOne allows for the assignment of productivity goals to management and collectors, and provides real-time performance statistics for assessment and improvement. This feature aims to provide valuable insights to optimize collection strategies and maximize results.

Account Scoring: The vendor states that CollectOne employs a rules-based point system to determine collection probabilities, enabling the prioritization of resources for maximum collection outcomes. It also offers seamless integration with third-party scoring technologies for enhanced accuracy.

Predictive Dialing: According to the vendor, CollectOne includes an integrated TCN Dialer to increase productivity, and it offers flexibility to integrate with third-party dialing solutions. This feature aims to optimize call center operations for efficient and effective debt collection.

Skip Tracing: CollectOne provides access to leading skip tracing tools for real-time phone number and address searches, enhancing the ability to locate debtors. It also offers fully integrated credit report retrieval for comprehensive information gathering, according to the vendor.

Letter Outsourcing: The vendor claims that CollectOne streamlines mail processing with a comprehensive mail management system. This includes print and mail outsourcing, returned mail processing, and NCOA updates. The feature aims to automate mail-related tasks for increased efficiency.

Legal Collections System: According to the vendor, CollectOne automates legal workflow and posting to the consumer's account, simplifying the management of the judgment lifecycle, pre-judgment cost analysis, post-judgment figures, and more. It also offers the ability to merge judgment data to legal forms seamlessly.

Customizable Reporting: CollectOne provides a comprehensive bundle of management reports for strategy development and performance monitoring, according to the vendor. It leverages the ODBC architecture for customized reports and automated report creation and delivery.

Web Portal: The vendor claims that CollectOne offers a user-friendly web portal for real-time account access and activity monitoring. It allows for the import of new business, 24/7 access to posted reports, and secure data download and upload capabilities. The portal can also be customized to align with the organization's brand.