Name: Comgem
Author: Comgem

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

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### Shopping Experience
Users consistently praise Comgem for its exceptional shopping experience functionality. The platform's ability to provide a personalized touch through features like personalized portals and tailored product displays has garnered positive feedback. Customers appreciate the ease of navigation, responsive design, and the comprehensive product details that enhance their overall shopping experience. The flexibility and control offered by Comgem in managing permissions and budgets have also been highlighted as key strengths, contributing to a smooth and efficient shopping process for both customers and businesses alike.

### Customer Engagement
Users consistently highlight Comgem's strong customer engagement capabilities, emphasizing the platform's effectiveness in personalizing the shopping experience for key customers. The ability to control customer access and tailor the experience to individual preferences has been a standout feature for many users. Additionally, the platform's responsiveness and flexibility in meeting diverse customer needs have garnered positive feedback, showcasing Comgem's commitment to enhancing customer engagement.

### Website Design and Usability
Users consistently praise Comgem for its modern and professional website designs and user-friendly functionality. The general sentiment among reviewers is that Comgem's websites boast a clean and professional look, enhancing the overall user experience. Customers appreciate the responsive nature of the websites, which ensures easy navigation on various devices. The sleek and modern design of the websites has been highlighted as a strong point, contributing to a positive web presence for businesses. Additionally, users value the ease of use and intuitive navigation features that make interacting with the websites a pleasant experience.

### Sales Management
Reviewers consistently highlight Comgem's sales management as a key strength, emphasizing its ability to create new sales opportunities and streamline the shopping experience for customers. The platform's flexibility in managing pricing, permissions, and budgets has been particularly lauded, enabling businesses to tailor their sales strategies effectively. Users appreciate the comprehensive product management system that allows for detailed product information and easy navigation, ultimately enhancing the overall sales process. Additionally, the platform's responsiveness to evolving business needs and its capacity to personalize portals for customers have been commended for providing a tailored and efficient sales experience.

### Product Management
Users consistently highlight Comgem's product management system as a key strength, emphasizing its ability to efficiently handle a wide range of product types and variations. The platform's comprehensive product details pages and integrated features, such as cross-selling options, have been particularly well-received for enhancing the overall shopping experience. Additionally, the personalized portals have proven to be a valuable tool for tailoring product displays to specific customer segments, showcasing Comgem's adaptability to diverse business needs.

### Pricing and Budgeting
Reviewers consistently highlight Comgem's pricing and budgeting features as key strengths of the platform. Users appreciate the flexibility in setting pricing rules and managing budgets, allowing for a personalized shopping experience for customers. The ability to control cost prices and efficiently handle authorizations and budgets has significantly streamlined processes for businesses using Comgem. Customers value the platform's capability to cater to diverse business requirements through its advanced pricing functionalities.

The Comgem B2B Ecommerce Platform is a solution designed to streamline online sales for businesses selling to other businesses. According to the vendor, this platform aims to enhance the customer experience, boost sales, and provide a flexible and adaptable solution for B2B ecommerce. It caters to small to large-sized businesses across various professions and industries, including manufacturers, wholesalers, distributors, resellers, and office product suppliers.

## Key Features

**Products & Inventory**: According to the vendor, the platform offers an integrated product management system to optimise ecommerce product management and inventory. It aims to enhance efficiency and product visibility, streamline tasks, and maintain accuracy.

**Customer Management**: The platform provides integrated tools to personalise experiences and adapt to diverse customer needs, as per the vendor. It aims to simplify complex accounts and customer interactions for a seamless experience.

**Quotes, Orders & Invoices**: According to the vendor, the platform streamlines sales quoting, order management, and invoicing processes. It aims to improve customer satisfaction, grow sales, and achieve financial harmony seamlessly.

**Pricing Management**: The platform offers real-time pricing control and volume incentives, as per the vendor. It aims to effortlessly manage promotions and optimise pricing strategy to maximise profits.

**Marketing Management**: According to the vendor, the platform unlocks marketing potential with personalised branded portals. It aims to automate emails and utilize dynamic pricing to enhance customer experiences and drive sales.

**Website Management**: The platform provides an intuitive content management system to streamline and elevate online presence, as per the vendor. It aims to customize content, manage user access, and simplify multi-site control.

**Supplier Management**: According to the vendor, the platform offers a 360-degree view of suppliers with automated updates for pricing and stock. It aims to diversify product range and simplify supplier and purchasing management.

**Reporting & Data**: The platform provides robust reporting and analytics for data-driven decisions, according to the vendor. It aims to offer customisable reports, track key performance indicators, and export reports in various formats.

Integrated email marketing: Multiple users have found the integrated email marketing features of Comgem to be very useful. They appreciate the ability to easily connect with customers and effectively promote their products or services through targeted email campaigns.

Flexible product types: Several reviewers have praised the flexibility of different product types in Comgem. This feature allows them to showcase a wide range of products and cater to different customer needs, enhancing their ability to meet diverse market demands.

Integration with back-office system: Many users highly value Comgem's integration with their back-office system. This feature streamlines operations by eliminating the need for double-keying customer orders, saving time and reducing the risk of errors.

Lack of Clarity in Functionality: Some users have expressed feeling overwhelmed by the numerous features offered by Comgem, causing them to get lost and unable to fully utilize the software's potential. 

Limited Relevance of Account-Based Themes: Several users have mentioned that they struggled to find a specific use case for the account-based themes available in Comgem, indicating that these themes may not be relevant or useful for their businesses. 

Search Options Need Improvement: A few reviewers have found the search options in Comgem lacking in control, suggesting a desire for more customization or better outcomes when searching within the software.

Comgem Sell, a flexible ecommerce platform, has been praised by users for its ability to create an accessible and streamlined shopping experience. Customers have found navigating websites powered by Comgem Sell to be easy and enjoyable, thanks to its modern and sleek website design. The product details pages in Comgem Sell are well presented, providing all the necessary information customers need to make informed purchasing decisions.

Users have also found the feature to add product variations in Comgem Sell helpful, as it allows customers to see all variations on one product page. Additionally, the ability to add cross sells to product details pages has been useful for users as it allows them to advertise other related products. The search navigation and filterable options on the search results page in Comgem Sell make it easy for customers to find products, enhancing their overall shopping experience.

Comgem Sell has proven to be adaptable to users' specific business needs and complex ecommerce requirements effortlessly. Users have reported that it made their processes easier and more effective, particularly with the integration into their back-office system. The integration of Comgem Sell with users' back-office system has made their processes more efficient than ever.

Furthermore, Comgem Sell provides comprehensive solutions to users' complex business needs, allowing them to manage customer permissions on a granular level and have complete control over account-level pricing. The flexible pricing rules and advanced ecommerce permissions have been essential for users with a wide variety of business customers, ensuring a smooth shopping experience.

Overall, businesses looking to launch a B2B ecommerce website have recommended Comgem Sell's flexible ecommerce platform due to its ability to cater to different business requirements while providing a responsive and professional-looking website for a better shopping experience.

Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions.  E-Commerce web stores are also included in the solution.

Standard

Ultimate

Customer Focus

Big Cartel is an eCommerce platform built for artists, such as artists, designers, and musicians, to build an online store.

5 Products

50 Products

250 Products

500 Products

Big Cartel

Comgem

Snag a free copy of the Buyer's Guide to Ecommerce Platforms for tips, advice, and product info.

Need help deciding which Ecommerce Platform is best for you?

eCommerce  is short for "electronic commerce." eCommerce software comprises electronic storefronts that provide an eCommerce solution for merchants hosting a website on which consumer transactions are generated online, and have many features ancillary to this purpose.

eCommerce

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

Product catalog & listings

Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.

Product management

Bulk product upload

Admins can upload products in bulk using spreadsheets.

Branding

Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)

Search & filter

Visitors can easily search for products and filter products based on criteria like type, size, color, etc.

Mobile storefront

Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.

Product variations

Products with variations or configurable options are easy to list and easy to browse.

Subscriptions & downloads

Accommodates intangible “softgood” products like subscriptions, downloads, and free trials.

Website integration

Integrates with an existing company website or blog.

Visual customization

Users can customize the look & feel of the storefront; storefront is visually attractive.

Beyond product catalog, includes basic content creation and management features such as blogging capabilities.

Customer service tools

Includes tools like live chat for providing customer service to eCommerce website visitors.

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

Abandoned cart recovery

Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.

Tax calculator

Shopping cart calculates tax and may also process tax or integrate to 3rd party tax handling solutions.

Shipping calculator

Shopping cart calculates and displays cost of shipping or shipping estimates.

Integration with Amazon

Syncs product catalog to Amazon; customers can find, collect and purchase products on Amazon.

Integration with eBay

Syncs product catalog to eBay; customers can find, collect, and purchase products on eBay.

Checkout user experience

Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.

Online Payment System

Features related to processing online payment for eCommerce purchases.

PayPal integration

Integrates with PayPal’s online payment system.

Returns & refunds

Includes tools for managing product returns, exchanges, and refunds.

Single-click checkout

Returning customers can checkout, using their registered payment and shipping information, with one click.

eCommerce security

Security measures are in place to prevent a breach of sensitive payment information.

Credit card transaction fee

eCommerce vendor charges a payment processing fee (fixed or percentage) for credit card transactions.

B2B features

Includes features that that are valuable to B2B transactions, such as contract negotiation, pricing, invoicing, etc.

eCommerce Marketing

Features related to marketing for eCommerce websites

Promotions & discounts

Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.

Personalized recommendations

Display or recommend certain products depending on the customer’s identity or shopping/browsing history.

The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

Product reviews

Allows customers to post ratings and reviews for individual products.

Social commerce integration

Integrates with social media to allow customers to share products, shop for products, and view ads within their social media networks.

Customer registration

Customers can register for an account with their email address, saving their contact, shipping and payment information.

eCommerce Business Management

Features related to business management and administration of eCommerce operations

Multi-site management

Administrators can manage multiple storefronts or websites under one umbrella.

Order processing

Includes tools or integrations for order processing.

Inventory management

Includes tools or integrations for managing inventory.

Comgem

Overview

What is Comgem?