Name: commBRIDGE CRM
Author: Krish Mark Infotech

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Functional Testing

Kubernetes Monitoring

No-Code Development

Development

Admissions and Enrollment

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Facility Management

Statistical Analysis

Workspace Planning

Enterprise

Accounting

Accounts Payable

Financial Planning and Analysis (FP&A)

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Block Storage

Cloud Data Warehouse

Cloud Storage

Configuration Management Databases

Deception Technology

Encryption Key Management

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Load Balancing

Network Performance Monitoring

Operating Systems

SOA Governance

SaaS Backup

Server Virtualization

Service Desk Outsourcing

Vector Databases

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Success

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Field Sales Software

Sales Performance Management

Sales

Agriculture

Construction Takeoff and Estimating

Dealer Management

Direct Secure Messaging

Equipment Rental

Fleet Management

Insurance Suites

PCB Design

Rental Property Management

Restaurant Management

Vertical-Specific

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commBRIDGE CRM is a versatile customer relationship management (CRM) software designed to streamline sales processes, enhance customer support activities, and manage customer interactions. According to the vendor, this software solution caters to a wide range of professionals and industries, making it suitable for small to medium-sized businesses (SMBs) as well as larger enterprises. Sales teams can efficiently track leads and manage sales pipelines, while customer support teams can effectively handle inquiries and provide timely service. Marketing professionals can benefit from its automation features, and HR and recruitment teams can streamline hiring workflows. Additionally, training and development professionals can manage training programs and evaluate employee progress.

## Key Features

**Mobile Apps for lead management**: According to the vendor, commBRIDGE CRM offers mobile applications designed specifically for lead management. Users can conveniently manage leads and sales activities on the go, with real-time integration capabilities with core and peripheral systems.

**Workflow rule engine**: The vendor claims that commBRIDGE CRM includes an inbuilt workflow rule engine, simplifying the setup and configuration of different workflow needs. It effectively manages workflow processes across various business processes, automating and streamlining operations.

**Collaboration capabilities**: According to the vendor, commBRIDGE CRM offers seamless collaboration through e-mail and SMS integration, facilitating efficient communication. Portal interfaces provide easy access and interaction, while letter generation and printing capabilities assist with correspondence. Additionally, bulk service request generation and status updates enhance productivity.

**360-degree customer view**: The vendor states that commBRIDGE CRM provides a dynamic common-view architecture, offering a comprehensive 360-degree view of the customer. This allows for effective customer service and engagement by providing comprehensive customer information at the point of interaction.

**Integration with telephone dialer applications**: According to the vendor, commBRIDGE CRM seamlessly integrates with telephone dialer applications and hardware, enabling efficient communication and interaction with customers. It also provides ready interfaces for integration with other delivery channels like online portal systems, IVRS systems, email, and SMS.

**Email processing capabilities**: commBRIDGE CRM is said to seamlessly process customer interactions using email as the delivery channel. It is configurable and can be mapped to multiple email accounts, while workflow queues handle separate mail accounts efficiently.

**Integration with IRDA - IGMS system**: The vendor claims that commBRIDGE CRM offers ready capability for integrating with the IRDA - IGMS system, specifically implemented for Indian insurance companies. This integration ensures compliance with IRDA guidelines, streamlining insurance-related processes.

**CRM Lite version for SMEs**: According to the vendor, commBRIDGE CRM provides a simplified implementation of CRM for small and medium-sized enterprises (SMEs). It automates customer servicing and tracking processes, although its integration capabilities with other systems are limited.

**Channel Hierarchy Management**: The vendor states that commBRIDGE CRM offers a fully configurable and flexible multi-sales and distribution management solution. It efficiently manages movements like recruitment, transfers, terminations, promotions, and demotions, supporting various sales channel hierarchies and unique organization hierarchies.

**Psychometric Profiling and Personality Assessment**: According to the vendor, commBRIDGE CRM provides a configurable and flexible advisor training, licensing, and recruitment management system. It supports the identification, psychometric profiling, and interviewing of candidates, along with an online quality check process for candidate registration with IRDA.

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

commBRIDGE CRM

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Krish Mark Infotech

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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commBRIDGE CRM

Overview

What is commBRIDGE CRM?