iX Hello

What is iX Hello?

iX Hello is a Conversational AI Platform for customer-facing and employee-facing virtual assistants. Concentrix positions the product as a multimodal AI assistant platform that supports chat, SMS, and voice interactions, with enterprise integrations and no-code configuration for faster deployment.

Key Capabilities

Conversational self-service: Supports AI assistants for customer support, scheduling, and collections workflows.
Enterprise integration: Connects to backend systems so agents can perform tasks such as inventory checks and payment-related actions rather than only returning scripted responses.
Omnichannel delivery: Supports interactions across web chat, messaging, and voice channels.
No-code customization: Concentrix states that teams can configure workflows, IVR menus, and routing rules without extensive development work.

Audience & Use Cases

Audience: Customer experience teams, contact center operations, and enterprises deploying automated support or self-service workflows.
Use Case: iX Hello is used to automate routine service interactions, route requests, troubleshoot issues, schedule services, and support collections workflows while escalating complex cases to human agents when needed.