Name: ConnectWise SIEM
Author: ConnectWise

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Contract Management

Enterprise Legal Management

Environmental Health and Safety (EHS)

Meeting Management

Procurement

VoIP

Enterprise

Accounting

Expense Management

Spend Management

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Browser

Cloud Cost Management

Cloud Storage

Component Content Management

Converged Network Adapters (CNAs)

Data Center Infrastructure Management

Data Observability

Data Pipeline

Extended Detection and Response (XDR)

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Managed Print

Network Performance Monitoring

Password Management System

Release Management

Remote Support

Session Border Controllers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Creative Collaboration

Direct Mail Automation

Email Marketing

Gamification

Intent Data

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Multichannel Retail

Presales

Sales Intelligence

Sales

Certificate Lifecycle Management

Security

Architecture

Commercial Drone

Construction Accounting

Hotel Management

Loan Servicing

Oil and Gas

Public Sector Software

Telemedicine

Vendor Neutral Archive (VNA)

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Splunk Enterprise

Cisco

LevelBlue USM Anywhere

LevelBlue

IBM Security QRadar SIEM

Sumo Logic

Arcsight by OpenText

OpenText

Splunk Cloud Platform

Microsoft Sentinel

Microsoft

Cybereason Defense Platform

Cybereason

Aorato (discontinued)

Discontinued Products

Datadog

### Managed Service Providers (MSP
User feedback on ConnectWise SIEM's managed service providers (msp) capabilities is mixed. While some users appreciate its MSP-focused approach and user-friendly interface, others have expressed concerns about the initial deployment challenges and the need for more guidance during configuration. Despite these issues, ConnectWise SIEM is recognized for its ability to cater to the needs of MSPs by offering multitenancy and per-user pricing options.

### Pricing and Cost Management
Some users appreciate the initial attractiveness of ConnectWise SIEM's pricing but note that costs can escalate rapidly, leading to concerns about scalability. Additionally, there are mentions of frequent changes in pricing structure, which have caused some users to question the long-term cost-effectiveness of the solution. While some find the pricing to be a strong point initially, others express reservations about its ability to accommodate larger enterprises without becoming prohibitively expensive.

### Security Operations
User sentiment regarding ConnectWise SIEM's security operations capabilities is varied. While some users appreciate the platform's ability to combine NDR and SIEM effectively, others have expressed concerns about the security and threat management aspects. The community aspect of sharing SIEM resources and threat intel globally or at a restricted level has been highlighted as a positive feature. However, there are mixed opinions about the ease of use and navigation of the solution portal. Ultimately, user feedback suggests that ConnectWise SIEM's security operations functionality has both strengths and areas for improvement.

### Threat Detection
User sentiment regarding ConnectWise SIEM's threat detection capabilities appears to be mixed. While some users appreciate its security and threat management enhancements through threat detection, others seem to have reservations about its effectiveness in detecting and mitigating threats. The platform's ability to provide a comprehensive view of security issues is acknowledged, but there are indications that some users may find room for improvement in the threat detection functionality.

### Security Operations Center (SOC) Efficiency
Users consistently praise the Perch SOC team within ConnectWise SIEM for its ability to swiftly address queries, promptly communicate events, and seamlessly integrate with existing systems. The SOC's presence in Houston, USA, is noted as a reassuring factor for many users, emphasizing the importance of having a reliable cyber defense team. Additionally, users appreciate how Perch's SOC streamlines the monitoring process, providing instant value without the need for extensive hiring and training efforts. The SOC's proactive approach in detecting and alerting users to potential threats is seen as a significant advantage, with ongoing feature updates ensuring that users stay ahead of emerging risks.

Perch has become a popular choice for SMBs looking to deploy Security Information and Event Management (SIEM) at an affordable price. The product has proven effective in addressing the need for an efficient SIEM backed by a capable SOC, enabling users to detect and protect their networks. The SOC team is highly responsive and helpful, providing users with a level of confidence they did not have before.

Perch's ease of implementation is another key selling point. Unlike other SIEM products like Splunk that require a dedicated engineering staff to maintain, Perch can be easily implemented without the need for additional resources. The monthly calls with the Perch team are beneficial as they listen to users, provide updates on new features, issues, and roadmap updates. 

Users appreciate the insight provided by Perch into information that would otherwise go undetected, enabling them to detect and stop significant crises before becoming a problem. Additionally, the SOC team filters through most of the information collected and alerts users when there is something they need to be aware of, making their lives easier. Finally, the product has built a tight-knit community around its experienced security-focused creators, making it a trustworthy solution for protection against cybersecurity threats.

The LevelBlue USM Anywhere XDR platform (replacing the former AlienVault USM) delivers threat detection, incident response, and compliance management.

Essentials

Standard

Premium

Trellix Helix (formerly FireEye Helix) is a SIEM solution providing a non-malware threat detection solution.

Helix Console

Helix Enterprise

Trellix Helix

ConnectWise SIEM

Security Information and Event Management Tools and Software (often shortened to SIEM) analyze security-related events and log data from network hardware and applications in real-time, performing event correlation and alerting managers to configuration changes of interest, vulnerabilities and potential threats.

Security Information and Event Management (SIEM)

ConnectWise aims to enable technology companies to achieve the highest level of profitability and service to their clients. Whether it’s through their award-winning business management solution, education, or community initiatives, they company says the deliver all the resources business owners need to run a successful technology business. <br><br>Established in 1982, ConnectWise began as a full-service IT solution provider to small and mid-sized businesses in the Tampa Bay area. After discovering a need to better streamline and automate processes in their own business, the company built the ConnectWise business management solution to manage all of the core functions of any technology business in one integrated solution. 

Today more than 5,000 technology organizations, including IT solution providers, MSPs, system integrators, software developers, and VARs, rely on ConnectWise to achieve greater accountability, operational efficiency, and profitability in their businesses.

ConnectWise

Security Information and Event Management is a category of security software that allows security analysts to look at a more comprehensive view of security logs and events than would be possible by looking at the log files of individual, point security tools

Centralized event and log data collection

Effectiveness of real-time centralized event and log data collection

Correlation

Correlation of logs and events to pinpoint significant threats

Event and log normalization/management

Ability to normalize event syntax so that logs can be compared and are machine-understandable

Deployment flexibility

Ability to tune system to maximize threat detection and minimize false positives

Integration with Identity and Access Management Tools

Integration with access control tools like Active Directory and LDAP

Custom dashboards and workspaces

dashboards that can be customized to meet the needs of specific groups

Host and network-based intrusion detection

Ability to detect both endpoint intrusion and network ingress detection

Log retention

Length and quality of log storage and archiving over time

Data integration/API management

Ease and quality of data integrations between SIEM and other systems

Behavioral analytics and baselining

How effectively activity and behavior baselines are established and maintained

Rules-based and algorithmic detection thresholds

Effectiveness of manually-established rules and algorithmically-determined detection thresholds

Response orchestration and automation

Quality of built-in response orchestration and automation in Next-Gen SIEM

Reporting and compliance management

Ease and quality of reporting and compliance functions

Incident indexing/searching

Effectiveness of searching across structured and unstructured events and incidents within SIEM

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Security Information and Event Management (SIEM) Software

ConnectWise SIEM
Formerly Perch Security + StratoZone

Overview

What is ConnectWise SIEM?