ControlNow, developed by N-able Technologies, is a suite of cloud-based IT management and security tools designed to assist businesses in monitoring and safeguarding their IT infrastructure. According to the vendor, this solution caters to small to medium-sized businesses (SMBs) and managed service providers (MSPs) by offering remote monitoring and management capabilities, endpoint security, patch management, backup and disaster recovery, asset tracking, and more. ControlNow is utilized by a range of professionals and industries, including managed service providers, IT departments, technology consulting firms, financial institutions, and healthcare organizations.
Key Features
Remote Monitoring & Management: According to the vendor, ControlNow allows users to control and monitor endpoints remotely, perform tasks such as software deployment and system updates, monitor system health and performance, and receive real-time alerts for proactive action.
Endpoint Security: The vendor states that ControlNow helps protect endpoints from malware and security threats by implementing antivirus and anti-malware solutions, enabling firewall and intrusion detection systems, and conducting regular vulnerability scans to identify weaknesses.
Patch Management: According to the vendor, ControlNow automates the deployment of software patches and updates, ensuring that endpoints are always up to date with the latest security patches. It allows users to schedule patch installations during off-peak hours to minimize disruption and generate reports to monitor patch compliance.
Backup and Disaster Recovery: The vendor claims that ControlNow facilitates regular backups of critical data and systems, securely storing them in the cloud or on-premises. In the event of a disaster, businesses can quickly and efficiently recover their data and systems. ControlNow also enables testing of backup and recovery processes for effectiveness.
Asset Tracking: According to the vendor, users can maintain an inventory of hardware and software assets with ControlNow. It allows businesses to track the location, status, and configuration of assets, generate reports on asset utilization and lifecycle management, and identify and resolve discrepancies in asset records.
Remote Control: The vendor states that ControlNow provides the capability to access and control endpoints remotely, allowing users to troubleshoot and resolve issues without being physically present. It also enables file transfer and remote administrative tasks, along with collaboration with end-users through chat or voice communication.
Reporting and Analytics: ControlNow allows users to generate detailed reports on system performance, security, and compliance, according to the vendor. It provides the ability to analyze data to identify trends, patterns, and potential issues, gaining insights into resource utilization, user behavior, and system vulnerabilities for data-driven decision making.
Network Monitoring: According to the vendor, ControlNow enables the monitoring of network infrastructure and devices, identifying network bottlenecks, bandwidth usage, and performance issues. It provides alerts for network outages or abnormal behavior and facilitates analysis of network data to optimize performance and troubleshoot problems.
