Name: Conversation Miner
Rating: 9 (3 reviews)
Author: Converseon

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Changelog

Development

Attendance Tracking

Education

Barcode

Business Intelligence (BI)

Collaboration

Data Extraction

Enterprise Feedback Management

Integrated Workplace Management (IWMS)

Statistical Analysis

Enterprise

Accounting

Corporate Performance Management (CPM)

Online Trading

Finance and Accounting

360 Degree Feedback Software

Applicant Tracking

Corporate Learning Management

Freelance Management

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Authorization

Cloud Storage

Container Management

Data Collaboration

Data Science

Digital Experience Monitoring (DEM)

Fraud Detection

In-Memory Databases

Incident Response

Integration Platform as a Service (iPaaS)

Intranet

Network Performance Monitoring

Packet Analyzer

Penetration Testing

Phishing Detection and Response

SOA Application Gateways

Technology Scouting Software

Testing Services

Traffic Switching

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Contact Center

Content Management

Demand-Side

Domain Registration Services

Email Marketing

Event Management

Identity Resolution

Marketing Automation

Product Sampling

Social Media Management

Survey & Forms Building

Technology Review

Video Marketing

Web Analytics

Marketing

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Lead-to-Account Matching and Routing

Social Commerce

Sales

Law Practice Management

Nonprofit Advocacy

Restaurant POS

Vertical-Specific

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Sprinklr

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Standard

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Agency

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Conversation Miner

At the most basic level, social monitoring incorporates scanning the web for potential PR crises, identifying industry trends, gathering intelligence on competitors and identifying sales opportunities. But the quantity of data these tools return can be overwhelming. Many tools have filters to help remove noise, and some include sentiment analysis which helps to categorize comments into positive or negative categories, but this is still a somewhat inexact science. 

Tools are distinguished by the social channels covered and number of languages supported.

Social Media Monitoring

Converseon

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