ConvoZen.AI

ConvoZen.AI is a conversational intelligence software that generates business insights from omnichannel customer conversations, keeping companies informed about customer interactions. ConvoZen.AI can analyze calls in over 9+ languages.

The ConvoZen.AI product suite includes:

1. Performance Management AI

- Auto QA

- Agent & Call Scoring

- Agent Assist

- Violation Tracking

- AI Coaching

- Automated Workflows

2. Customer Insights

- Feedback Analysis

- Sales Rejection

- Voice of Customer

- Customer Summaries

3. AI Virtual Agents

- Gen AI Voice Agents

- Gen AI Chat Agents

ConvoZen.AI also lets users integrate call center operations with call automation, webhooks, CRM, and email alerts.