Name: Coview
Price: 29 USD
Author: Coview

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Continuous Integration

Mind Mapping

Development

Attendance Tracking

Education

Business Intelligence (BI)

Case Management

Collaboration

Diagramming

Enterprise Resource Planning (ERP)

Office Suites

Enterprise

Accounting

Online Trading

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

Credentialing

Diversity, Equity, and Inclusion (DEI)

Freelance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authentication

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Digital Experience Monitoring (DEM)

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

High Availability Cluster

Integration Platform as a Service (iPaaS)

M2M Application Development

Managed Security Service

Message Oriented Middleware

Modular Storage Area Network (SAN)

Network Performance Monitoring

Phishing Detection and Response

Security Validation

Storage Area Network

Virtualization Management

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Reference Management

Email Marketing

Identity Resolution

Marketing Automation

Mobile Marketing

SMS Marketing

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Security Posture Management

Security

Building Information Modeling (BIM)

Catering

Equation Editors

Intelligent Document Processing

Legal Research

Moving Software

OSS/BSS (Operations Support/Business Support)

Online Voting

Real Estate Property Management

Vertical-Specific

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Coview is a browser-based customer support tool offered by Coview GmbH. According to the vendor, it aims to provide frustration-free customer support and one-on-one onboarding for businesses of all sizes. Coview is used by customer support teams, software developers, web designers, SaaS companies, and e-commerce businesses to enhance customer satisfaction and team productivity.

## Key Features

**Frustration-free customer support and one-on-one onboarding**: According to the vendor, Coview allows customers to take screenshots or record their browser screen to show support teams where they may be encountering difficulties. Customers do not need to download or install anything, making it easy for them to provide visual feedback. Screenshots can capture the complete page, highlight areas, and add notes.

**Demo your product to your customers on their own screen**: The vendor claims that Coview enables browser screen sharing with just one click, allowing support agents to connect to customers' screens. Customers are not required to install any software or follow complex instructions. Screen sharing sessions start instantly without reloading the page and maintain the same resolution without popups.

**Breathe life back into your burnt-out support team**: Coview automatically checks for any problems in the customer's browser, freeing up support staff to provide a better experience. According to the vendor, these checks include browser compatibility, client cache, and site loading performance. External ticket trackers can be seamlessly integrated, allowing tickets to be created from customer screenshots or recorded sessions.

**Replay screen capture and understand the problem**: Coview records customer sessions at a code level, enabling developers to replay and understand the problem. Developers can pause and inspect the customer's page right in the recording, including the ability to inspect code. Errors captured in the customer's browser can be immediately inspected without having to reproduce them. Detailed performance reports provide insights into network activity, rendering time, and loaded files.

**Empower customers with frustration-free support**: According to the vendor, Coview allows customers to connect with support agents in just one click, providing guidance on their own screen. The product claims to be fully compatible across all browsers, desktop, and mobile devices. It also states that it is GDPR compliant, with customers able to accept privacy policies before sharing data. Sensitive information can be easily masked before sending screen captures. Coview handles all HTML elements, including iframes, ensuring a seamless experience for customers.

**Connect Coview with your favorite tools**: Coview integrates with popular tools like Intercom, Jira, and Asana, enabling a smooth workflow, according to the vendor. External tickets can be created from customer screenshots or recorded sessions. Notifications about related tickets can be received within screen captures. Coview works on all major browsers and devices, including desktop and mobile, without any lag. The Coview script is designed to be lightweight and does not slow down page loading.

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Coview

Remote Support

Remote Access

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote support products help technicians and other experts assist end-users by connecting directly to the end-user device.

Camera sharing

The remote user and end user can share a live camera feed from their device during a session.

Session transfer

The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.

Remote Administration

Remote administration software is used to control a computer from a remote location.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Instant message

Ability for administrator to communicate via instant message with remote user.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Session record

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Third-party software integrations

Integration functionality with third-party or in-house systems.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

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Coview

Overview

What is Coview?