Name: CreamSoda
Author: CreamSoda

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Cross-Browser Testing

Feature Management

Functional Testing

Performance Testing

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Emissions Management

Payment Facilitation

Enterprise

Accounting

Accounts Payable

Accounts Receivable

Crypto Tax

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Storage

DevOps

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Privileged Access Management

Software Components

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Time Series Databases

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Email Marketing

Marketing Automation

Online Reputation Management

Product Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Virtualization Security

Security

Aviation

Banking

Church Management

Digital Forensics

Fleet Management

Geographic Information

Hospital Management

Insurance Claims Management

Intelligent Document Processing

Internet of Medical Things

Veterinary

eDiscovery

Vertical-Specific

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CreamSoda is a sales management software developed by Inka Inc. According to the vendor, the software aims to help businesses streamline their sales processes, track leads, manage sales pipelines, and improve overall sales performance. CreamSoda is designed to be suitable for businesses of all sizes, from small startups to large enterprises. The software caters to a variety of professions and industries, including sales professionals and teams, sales managers and directors, business owners and entrepreneurs, marketing professionals, and e-commerce companies.

## Key Features

**Deal Management and Tracking Software**: According to the vendor, CreamSoda allows users to create and customize unlimited pipelines to effectively track and manage deals. The software offers a visual board to oversee deadlines, tasks, and notifications, and provides insights into deal profitability through a visual dashboard.

**Quote Management Software for Sales and Purchases**: CreamSoda enables users to manage both sales and purchase quotes in a single location. According to the vendor, the software allows for easy comparison of quotes side by side to make informed decisions. Additionally, automated quote data entry is available for seafood products, and users can store and attach documents and contracts to quotes.

**Email Marketing Software**: The vendor states that CreamSoda provides users with the ability to send targeted email campaigns to prospects and customers. The software seamlessly syncs with Mailchimp for mass email marketing, and users can access their Outlook, Office 365, or Google for Work email within CreamSoda. CreamSoda also offers email tracking and the ability to link emails to specific deals, along with the option to create unlimited email templates for different types of emails.

**Collaboration Software for Sales Teams**: CreamSoda allows users to create unlimited teams and efficiently manage collaboration. According to the vendor, the software offers features such as scheduling tasks and meetings that sync with Outlook and Google Calendar. Users can onboard new team members, assign accounts and tasks, and assign an Account Manager to customer records for regular updates. Mobile and tablet access is available for on-the-go collaboration.

**CRM Reporting Software and Sales Dashboard**: CreamSoda provides users with a customizable dashboard to analyze profitability, revenue, cost, and purchase information. The vendor states that the software allows users to visualize revenue and cost trends over a selected period. Users can also stay updated on pending tasks and upcoming meetings for team members, view all active deals assigned to team members, and analyze sales data with comprehensive bird's eye view reports.

**Sales Funnel Software**: According to the vendor, CreamSoda offers features to automate the movement of prospects down the buying path. The software serves as a CRM system for lead capture, segmentation, scoring, and distribution. CreamSoda seamlessly integrates with GSuite, Outlook, Mailchimp, Office 365, and Calendar. Users can use their work email within the software and track email views. The software is also mobile-friendly, allowing for seamless use on any device.

**Sales Tracking Software**: CreamSoda enables users to track leads and analyze performance metrics. According to the vendor, the software allows for accurate sales forecasting based on past trends. Users can generate activity reports to analyze communication channels and identify reasons for missed opportunities through loss reports. The software also provides visualization of the sales funnel and the ability to track won opportunities.

**Inside Sales Software**: CreamSoda provides users with on-the-go access to inside sales workflows. The vendor states that the software allows for efficient management and collaboration with remote teams. CreamSoda offers an easy-to-use platform with tutorial videos and free customer service. Users can reduce menial work with automated data entry and utilize lead generation forms and scheduling meetings.

**Sales Inventory Software**: CreamSoda offers features to manage sales with a focus on stock levels and profitability. According to the vendor, the software provides suggestions on pricing strategies based on actionable data. Users can customize product layouts and specifications to fit their business needs. CreamSoda also allows users to compare deals from different suppliers to select the most cost-effective option.


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Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

CreamSoda

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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CreamSoda

Overview

What is CreamSoda?