CRM-Now

CRM-Now is a customer relationship management (CRM) software offered by crm-now GmbH. According to the vendor, the software is designed to help businesses effectively manage their interactions and relationships with customers. It is suitable for small and medium-sized businesses (SMBs) as well as larger enterprises. CRM-Now caters to various professions and industries, including sales teams, marketing teams, customer service teams, telecommunication providers, and cable network providers.

Key Features

Sales Process Management: According to the vendor, CRM-Now provides a user-friendly system for managing the sales process. It is particularly suitable for B2B businesses with longer sales cycles and supports teamwork in sales, marketing, and service departments.

Support Ticket Management: CRM-Now offers a trouble ticket management system that allows businesses to capture and analyze support requests. The software also includes an FAQ menu for compiling frequently asked questions and a customer portal for CRM access by customers. Additionally, it offers project management capabilities.

Marketing Campaigns: According to the vendor, CRM-Now enables targeted campaign planning and provides online and offline functions such as mass emails, mail merge, and call lists. It also offers automated data processing and notifications based on user-defined rules. Integration with third-party email marketing platforms such as CleverReach, MailChimp, and HubSpot is available.

Document Management: CRM-Now allows businesses to capture and store documents related to sales and customer support activities. It offers version control and document tracking, along with integration with email clients for email synchronization.

Reporting and Analytics: According to the vendor, CRM-Now provides flexible reporting and extensive data analysis capabilities. It offers powerful filtering options, customizable reports, and dashboards for monitoring key performance indicators.

Security and Data Protection: CRM-Now ensures high-security standards for data protection and privacy, with data stored on secure internal SQL database servers. According to the vendor, the software utilizes German data centers and employs SSL encryption for secure data transfer. Regular data backups and disaster recovery measures are also implemented.

Integration and Connectivity: CRM-Now supports import and export interfaces (CSV, Excel, iCal) for data exchange. It also offers web service interfaces (REST protocol) for communication with other business applications such as ERP or accounting systems. Integration with Microsoft Outlook and Thunderbird is available, along with mobile apps for Android and iOS.

Administrator Tools: CRM-Now provides a graphical user interface for CRM administration. It allows customizable input screens to match specific business needs and offers data recovery for deleted records.