Name: CRMLAB
Author: CRMLAB

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Development

Audit

Board Management

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Application Delivery Controllers (ADC)

Bot Mitigation

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Data Pipeline

Desktop Management

Desktop Outsourcing

Extended Detection and Response (XDR)

Fraud Detection

Hosted Virtual Desktop

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Network Performance Monitoring

Relational Database Management Systems

Smart Contracts

Tape Storage

Vulnerability Management

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Contact Management

Content Management

Contest Management

Digital Asset Management

Email Marketing

Gamification

Marketing Automation

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Multichannel Retail

Presales

Sales

Certificate Lifecycle Management

Database Security

GDPR Compliance

Security

Construction Accounting

Hotel Management

Loan Servicing

Vertical-Specific

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CRMLAB is a CRM software developed by CRMLAB, aimed at small to medium-sized businesses for managing customer relationships, sales, and projects. According to the vendor, CRMLAB caters to various professions and industries including real estate agencies, sales teams, marketing departments, project managers, and small business owners. With its range of features, CRMLAB aims to enhance productivity, improve team collaboration, and drive sales growth.

## Key Features

**Control horario y fichaje de trabajadores**: According to the vendor, CRMLAB offers the integration of control horario and fichaje de trabajadores to accurately track and verify employees' working hours. This feature aims to increase team productivity and reduce absenteeism by monitoring working hours and managing start of the workday, breaks, and telecommuting.

**Mantén el control de tu jornada laboral al instante**: CRMLAB allows employees to register their working hours with a single click in the CRM, providing precise and easy time tracking. According to the vendor, this feature enables monitoring of employee entries and exits, as well as total hours worked, making it suitable for both in-person and telecommuting work.

**Conéctate con tu equipo y ten una comunicación fluida**: Through the Users panel, CRMLAB facilitates team communication and collaboration. According to the vendor, this feature allows for seamless connectivity with team members, especially in the context of implementing new ways of working such as telecommuting.

**Reduce el absentismo laboral con el control horario laboral**: According to the vendor, CRMLAB offers the ability to indicate reasons for breaks, aiming to prevent absenteeism. This feature allows employees to choose when to take a break, increasing productivity and engagement. The vendor suggests that employees can justify breaks with options such as medical visits, illness, personal matters, etc.

**Saca informes y evalúa el desempeño de tu equipo**: CRMLAB provides the capability to generate automatic reports for analyzing hours worked and tracking employee arrivals and departures. According to the vendor, this feature automates processes and saves time by delivering reports when needed. It aims to provide accurate data for identifying areas of improvement, such as overtime hours or work intensification.

**Software de Recursos Humanos, Soluciones de Gestión de Personal**: CRMLAB includes HR software functionalities for managing human resources. The vendor claims that this feature allows for the establishment of control horario, management of employee payroll, personnel management, and resource management. It provides access to a comprehensive portal with data necessary for HR processes and evaluations.

**El Programa de gestión de clientes que aumentará tus ventas**: According to the vendor, CRMLAB offers a CRM for lead management to improve customer relationship management. This feature enables the management of the sales pipeline, scheduling of follow-up meetings, and real-time monitoring of sales funnels. It aims to enhance customer management and increase sales productivity.

**Gestión de ventas**: CRMLAB provides sales management functionalities to optimize the sales process. According to the vendor, this feature allows for tracking and managing leads, opportunities, and deals in a centralized system. It aims to streamline the sales workflow and improve sales performance.

**Control horario**: CRMLAB includes a time tracking system for monitoring and managing employee working hours. According to the vendor, this feature ensures compliance with labor regulations and tracks adherence to established schedules. It aims to improve efficiency and productivity by accurately tracking time spent on tasks.

**Software para Recursos Humanos**: CRMLAB offers HR software functionalities for simplifying HR management. According to the vendor, this feature allows for the management of employee records, payroll, benefits, and performance evaluations. It aims to streamline HR processes and improve overall HR management.

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

CRMLAB

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

CRMLAB

Overview

What is CRMLAB?