Name: CROSS-CRM
Author: CUSTOMER SQUARE

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Mobile App Development

Push Notifications

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Embedded Business Intelligence (BI)

Org Chart

Procurement

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Compliance Consulting

Cybersecurity Consulting

Data Virtualization

Dynamic Application Security Testing (DAST)

Electronic Data Interchange (EDI)

Fraud Detection

HTML Editors

IT Service Management (ITSM)

Identity Management

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Password Management System

Relational Databases

Remote Monitoring and Management

Software Defined Networking (SDN)

Traffic Switching

Virtual Private Network (VPN)

Virtualization Management

Voice Recognition

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Email Marketing

Heatmap and Session Recording

Landing Page

Marketing Automation

Marketing Resource Management

Mobile Marketing

Presentation

Social Login

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Antivirus

User and Entity Behavior Analytics (UEBA)

Security

Auto Repair

Equation Editors

Insurance Agency Management

Legal Research

Library Management

OSS/BSS (Operations Support/Business Support)

Real Estate Property Management

Vertical-Specific

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Cross-CRM has become a valuable tool for users who are seeking better analytics for their cloud-based CRM solutions. They have found that Cross-CRM not only handles all CRM issues effectively, but also provides enhanced analytics capabilities that help them gain deeper insights into their customer data. This has proven to be particularly useful for businesses operating in the cloud, as they can now make data-driven decisions with greater confidence and accuracy.

Customers have reported significant improvements in the quality and productivity of their service calls after implementing Cross-CRM. By leveraging the features offered by this CRM tool, users have been able to effectively communicate with their customers, resulting in more efficient and satisfactory interactions. The ability to easily manage and track customer interactions has allowed businesses to enhance their customer service efforts and deliver personalized experiences.

One of the standout features of Cross-CRM is its data visualization capability, which has been highly praised by users. Being able to analyze and understand CRM data through visually appealing charts and graphs has made it easier for businesses to identify trends, patterns, and areas for improvement. This feature not only saves time but also enables users to present complex information in a clear and concise manner.

The automation capabilities provided by Cross-CRM have proven to be a game-changer for users looking to streamline their processes and increase efficiency. With automated workflows and task management functionalities, businesses can automate repetitive tasks, reduce manual errors, and improve overall productivity. This has allowed teams to focus on high-value activities while Cross-CRM handles the routine administrative tasks.

In addition to managing customer relationships, Cross-CRM has also been used by customers for training purposes. Its comprehensive team management features have enabled businesses to effectively onboard new employees, manage their teams, and improve call and chat quality. The training modules integrated within Cross-CRM have simplified the training process, allowing organizations to ensure consistent service standards across their teams.

Users have expressed high levels of satisfaction with the support provided by Cross-CRM. The effectiveness of their customer service has been consistently praised, as they have demonstrated a strong commitment to resolving any issues or queries that arise. This level of support has instilled confidence in users, knowing that they have a reliable partner to rely on for assistance when needed.

Overall, Cross-CRM has proven to be an invaluable tool for businesses looking to enhance their CRM capabilities. With its superior analytics, effective communication features, data visualization capabilities, automation functionalities, and excellent support, it has become the go-to solution for users seeking a comprehensive CRM tool that meets their diverse needs.

OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver  customer experiences with complete visibility and precise control.

Reactive

Asissted

Automated

Proactive

CXMEngine by OvationCXM

Nectar Desk

CROSS-CRM

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

CUSTOMER SQUARE

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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