Name: CSAT.AI
Author: Navedas Technology Solutions

Help Desk

Web and Video Conferencing

Customer Support

Kubernetes Monitoring

Development

Career Center

Education

Association Management

Barcode

Business Intelligence (BI)

Business Process Management (BPM)

Calibration Management

Collaboration

Corporate Performance Management (CPM)

Interactive Voice Response (IVR)

Project Portfolio Management

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

International Payroll

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

File Sync and Share

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Modular Storage Area Network (SAN)

Network Access Control (NAC)

Network Performance Monitoring

Remote Desktop

Routers

SSL Certificate

Telecom Expense Management (TEM)

Unified Endpoint Management (UEM)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Success

Digital Signage

Email Marketing

Employee Advocacy

Graphics

Marketing Automation

Presentation

Search Marketing Intelligence

Social Login

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Sales Pipeline

Sales

Data Loss Prevention

Security

Automotive

Awards Management

Car Rental

Emergency Notification

Legal Research

PCB Design

Real Estate Property Management

Vertical-Specific

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CSAT.AI is a customer service quality assurance and customer experience platform designed for Zendesk. According to the vendor, it utilizes automation, AI-powered CSAT surveys, generative AI, and sentiment analysis to enhance customer service. CSAT.AI caters to companies of all sizes, including small businesses and large enterprises. It is widely used by customer service professionals, contact center managers, support team leaders, help desk managers, and e-commerce companies.

## Key Features

**Remote Agent**: CSAT.AI enables remote management of customer service quality assurance from anywhere in the world. Agents can receive real-time feedback and guidance, while supervisors can monitor and intervene as needed.

**Pricing**: CSAT.AI offers pricing plans suitable for companies of all sizes. For detailed pricing information, users can contact CSAT.AI directly.

**Blog**: CSAT.AI provides a blog that offers insights, tips, and best practices related to customer service quality assurance and customer experience.

**Resources**: CSAT.AI offers various resources, such as guides, whitepapers, and case studies, to help users maximize the platform's potential.

**Contact**: Users can directly contact CSAT.AI for support or inquiries through the provided contact information.

**Customer Service QA and CX Platform Built for Zendesk!**: CSAT.AI is specifically built for Zendesk, a popular customer support CRM platform. It seamlessly integrates with Zendesk to provide a comprehensive customer service quality assurance and customer experience platform. Through automation, AI-powered CSAT surveys, generative AI, and sentiment analysis, CSAT.AI aims to improve customer service.

**QA Automation, AI-Powered CSAT Surveys, Generative AI and Sentiment Analysis Integrated with Live Agent Coaching to Proactively Improve Customer Service**: CSAT.AI automates quality assurance processes using AI-powered technologies. It offers AI-powered CSAT surveys, generative AI, and sentiment analysis to gain insights into customer sentiment and enhance customer service. The platform also integrates with live agent coaching, providing real-time feedback and guidance to agents.

**One Click Installation – Support, Social Media & Chat**: CSAT.AI offers easy one-click installation and supports multiple channels, including support, social media, and chat. This allows users to monitor and evaluate customer interactions across various platforms.

**First Contact Resolution Rate: 85% or higher**: CSAT.AI aims to improve the first contact resolution rate to 85% or higher. This feature helps efficiently resolve customer issues, leading to higher customer satisfaction.

**Increase CSAT Score by: up to 21%**: CSAT.AI aims to increase the CSAT score by up to 21%. By leveraging AI-powered technologies and automation, the platform helps deliver better customer experiences and improve CSAT scores.

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CSAT.AI

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What is CSAT.AI?