Overview
What is CSG Advanced Convergent Platform?
CABLE BILLING AND CUSTOMER CARECSG Advanced Convergent Platform™ (ACP) is a solution for cable billing, customer care and business optimization. ACP supports the North American cable and DBS industry, and boasts a reliable, outsourced, fully functional, customer care and billing…
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What is CSG Advanced Convergent Platform?
CABLE BILLING AND CUSTOMER CARE CSG Advanced Convergent Platform™ (ACP) is a solution for cable billing, customer care and business optimization. ACP supports the North American cable and DBS industry, and boasts a reliable, outsourced, fully functional, customer care and…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is CSG Advanced Convergent Platform?
CABLE BILLING AND CUSTOMER CARE
CSG Advanced Convergent Platformâ„¢ (ACP) is a solution for cable billing, customer care and business optimization. ACP supports the North American cable and DBS industry, and boasts a reliable, outsourced, fully functional, customer care and billing platform.
CSG's customer and billing management platform supports the entire buying journey, from account setup, install and upgrade. ACP’s pre-integrated approach to billing and revenue management aims to give users the flexibility to scale billing operations, while CSG handles the heavy lifting of syncing systems.
The ACP portfolio includes:
- Product Configurator - Dynamically create, present, and order complex pricing and bundles for sale to customers.
- ACSR - Provide CSRs with accurate and detailed customer information at their fingertips, to reduce call times (and customer frustration).
- Customer Interaction Tracking - CIT is an add-on module to ACSR. Customer service representatives can use CIT to enter notes, log information, and schedule reminders about their customer’s concerns.
- Business Reporting - Timely insights that helps to make smart business decisions.
- Interfaces - CSG offers several interfaces to allow our clients or vendors to integrate with CSG’s billing system.
CSG Advanced Convergent Platform Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
