CSG Precision eCare

Precision eCare is a web-based suite of self-service solutions which allows users to customize electronic interactions with customers through multiple online channels and applications. The suite supports bill pay, activity monitoring and alerting, ordering, and marketing. It aims to help users better manage customer preferences and improve retention, loyalty, and satisfaction.


Precision eCare Suite:

• Precision EBPP - Enable customers to view and pay their bills on a website. Decrease any days sales outstanding (DSO) with multiple payment options so that they’re more likely to follow through. To avoid any outstanding payments, keep customers in the loop with monthly email reminders.
• Precision Email - With hundreds of billions of emails sent every day, Precision Email helps make sure bills, statements and promotional emails are read by customers.
• Payment Kiosks - Streamlines the payment process in retail stores to let employees focus more on making sales and less accepting payments.
• Consolidator - Makes the billing process easier and let customers pay all their bills from one place.
• SmartVideo - Real-time, personalized videos to explain common account information to new and existing customers, and make a brand stand out.