Custellence

Custellence is a journey mapping tool designed to assist teams in aligning their efforts around customer journeys. According to the vendor, the software is suitable for small to large-sized companies and can be utilized by professionals in various fields, including Customer Experience Managers, Service Designers, UX Designers, Product Managers, and Marketing Managers. It is also relevant for industries such as Financial Services, Insurance Companies, Medtech Industry, Retail Industry, and Travel and Tourism Industry.

Key Features

Create journey maps in minutes: Custellence offers an intuitive interface that allows users to create journey maps without the need for extensive training. According to the vendor, the drag-and-drop functionality simplifies the rearrangement of map elements, resulting in a quick and efficient map creation process.

Present a strong customer case: The journey maps in Custellence are visually appealing and customizable, with options to adjust colors, images, and icons. According to the vendor, users can enrich their maps with images and rich data to make a compelling customer case.

Engage and collaborate: Custellence facilitates collaboration on journey maps by enabling users to share maps with team members and assign different levels of access based on their roles. The vendor also claims that Custellence seamlessly integrates with other collaboration tools, enhancing workflow efficiency.

The perfect map every time: With Custellence's flexible lane-based interface, users can customize journey maps to address specific business challenges. The software allows the creation of any number of lanes and cards, accommodating maps of any size. The vendor states that maps can be easily edited and rearranged to evolve over time.

Adapt your maps to your audience: Custellence provides the flexibility to create maps at different levels of detail, catering to diverse audiences. According to the vendor, the software offers fast zoom and "Freeze" lanes functionality for easy navigation within large maps. Additionally, maps can be exported to various formats for presentations or printing.

Manage teams and maps in your Custellence workspace: Custellence offers a shared workspace where team members can collaborate. Users can invite team members, assign different access levels, and stay informed about important changes and activity within the workspace.

Secure and compliant: According to the vendor, Custellence prioritizes security and compliance by continuously monitoring and ensuring adherence to privacy laws such as GDPR. The software encrypts data in transit and at rest, following secure coding practices. Trusted vendors with industry-leading certifications are used for data storage and processing.

Comments on maps: Users can share maps with colleagues and allow them to leave comments for collaboration and input.

Audit logs: Custellence provides detailed audit logs that track activity in the workspace and on journey maps.

SSO and SLA (for Enterprise customers): For Enterprise customers, Custellence offers Single Sign-on (SSO) functionality using Azure AD with OpenID. Additionally, the vendor provides a Service Level Agreement (SLA) to ensure smooth operations for Enterprise customers.