Name: Customer.guru
Price: 10 USD
Rating: 6 (1 reviews)
Author: Customer.guru

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Feature Management

Performance Testing

Development

Business Intelligence (BI)

Calibration Management

Collaboration

Embedded Business Intelligence (BI)

Enterprise Search

Enterprise

Accounting

Accounting and Tax Services

Financial Risk Management

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Performance Management

HR Management

On-Demand Payment

Payroll

Relocation

Resume Parsing

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Migration

Cloud Storage

Component Content Management

Configuration Management

Database DevOps

Disk Cloning

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Interoperability

Metadata Management

Network Performance Monitoring

Product Implementation Services

Remote Desktop

Remote Monitoring and Management

Secure Email Gateway

Server Virtualization

Test Management

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Event Management

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Enablement

Sales Training

Sales

Secure Service Edge (SSE)

Security

Car Rental

Construction Takeoff and Estimating

Direct Secure Messaging

Home Health Care

Insurance Agency Management

Intelligent Document Processing

Medical Office EMR & EHR

Population Health Management

Vertical-Specific

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Customer.guru is a customer satisfaction tracking tool designed to assist businesses in monitoring and enhancing customer experiences. According to the vendor, Customer.guru offers a range of features suitable for businesses of various sizes and industries, including e-commerce, retail, SaaS, hospitality, and financial services.

## Key Features

**Track Segmented Customer Satisfaction**: According to the vendor, Customer.guru allows businesses to achieve high response rates and gain valuable insights by tracking customer satisfaction based on various segments such as product, purchase date, order frequency, and geographic location. The Net Promoter Score (NPS) methodology is utilized to understand trends and analyze customer opinions.

**Send a survey in just 5 minutes**: Customer.guru claims to provide the ability to customize NPS surveys, upload customer emails, or set up automatic survey scheduling to efficiently gather feedback. The vendor also states that businesses can track the NPS of different customer segments over time and seamlessly integrate data with over 1,000 apps through Customer.guru's integration capabilities.

**Increase conversion rates of landing pages by embedding positive reviews**: According to the vendor, Customer.guru offers the option to embed positive reviews on landing pages, aiming to enhance authenticity and encourage visitors to become customers. The embedded reviews are automatically anonymized for privacy protection. Natural language processing algorithms are utilized to quantitatively analyze responses and identify trends.

**Comprehensive email statistics at your fingertips**: Customer.guru claims to provide real-time insights into email delivery rates, open rates, click-through rates, unsubscribe rates, bounce rates, and complaint rates. These statistics can be leveraged to optimize promotional campaigns and target the right customers at the right time. The vendor also states that seamless integration with Google Ads and Facebook Ads allows for the display of different ads based on customer affinity and the ability to segment customers using Custom Website Audiences.

**Survey customers in 25+ languages**: According to the vendor, Customer.guru enables businesses to conduct surveys in multiple languages, including Arabic, French, German, Japanese, Portuguese, Russian, Spanish, and more. Additional languages can be requested to be added to the platform for expanded global reach.

**Get more Facebook page likes and Twitter followers**: Customer.guru allows businesses to customize the "thank you for your review" page based on customer scores, aiming to encourage promoters to like on Facebook, follow on Twitter, or offer discounts. The vendor also claims that Customer.guru provides a platform to address detractors' concerns and reassure them of improved experiences.

**Fully responsive and optimized email survey layout**: Customer.guru offers a fully responsive and optimized email survey layout, ensuring a seamless survey experience across all devices.

**Extensive A/B testing of email subject lines and layout**: According to the vendor, Customer.guru provides the capability to conduct extensive A/B testing of email subject lines and layout, aiming to maximize response rates by identifying the most effective strategies.

**Smart follow-up feature**: Customer.guru claims to offer a smart follow-up feature that automatically sends up to 2 follow-up emails to non-responding customers, increasing the chances of receiving valuable feedback.

**E-mail throttling to prevent over-surveying**: The vendor states that Customer.guru implements e-mail throttling to prevent over-surveying of customers, ensuring a balanced and respectful approach to gathering feedback.

Basic

Free

Startup

Premium

Retently

Corporate

Dedicated

eSurveysPro.com

Customer.guru

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.

Survey Automation

Features related to automating/triggering survey processes such as publishing and reporting.

Notifications and alerts

Respondent behavior (including survey completion, particular responses, or opt-outs) triggers notifications.

Calendar/scheduling

Allows users to schedule start and/or end dates for surveys.

Follow-up emails

Users can set up automatic follow-up emails to survey respondents, for example a "Thank you" email or an email to share survey results.

Customer.guru

Overview

What is Customer.guru?