Customer Lobby

Customer Lobby, by EverCommerce, helps businesses keeps customers coming back by figuring out which groups of customers, marketing channels, and types of messages will have the highest returns. The solution uses data and artificial intelligence to automate customer retention. Customer Lobby ultimately aims to help its business users see twice as many customers return. The software boasts 5,000+ local service businesses as users of Customer Lobby to drive repeat business and revenue.

Customer Lobby tracks a business's history with each customer, and then uses this information to send out promotions and reminders that are most relevant to that individual customer. This helps to build better relationships and connect customers with brands by reaching the right customers at the right time with the right message.

For instance it can send out annual maintenance or inspection reminders, offer promotional discounts for relevant follow-up services, or provide referral incentives – selling a specific solution to each and every customer and, consequently, with the goal of increasing recurring revenue.