Customer Radar

Customer Radar aims to make customer feedback easy, actionable and insightful. Users can choose from multiple feedback channels that best suit the customers including SMS, email, QR codes, online or even printed material.

Features included with Customer Radar's basic plan include:

• NPS score
• Branded feedback page
• Unlimited feedback volume
• Rating scale options
• Rating UI style
• Dynamic comment questions
• Unlimited users
• User on boarding & training
• User support & helpdesk
• Send Engine
• Multiple feedback channels
• Feedback Tab
• Feedback alerts by email
• Dashboard Live NPS
• Dashboard NPS trends over time
• Dashboard Word clouds
• Dashboard Comment groups

Advanced plans extend the platform's feature set. Some of these advanced features include:

• Live screen
• Reply to any feedback
• Feedback Status
• Templated reply by email
• Templated reply by TXT*
• Reminders and escalations
• online reviews
• Share to website
• Customised feedback page
• Customised Comment groups
• Follow on survey
• Analysis groups / Benchmark Graph
• Promotion management
• SSO
• Customised reporting
• Account Manager
• Software connecters (APIs)
• Customised data integrations