Name: Darzin
Price: 10000 USD
Author: Darzin Software

Help Desk

Web and Video Conferencing

Customer Support

JavaScript Frameworks

Development

Student Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Enterprise Generative AI

Policy Management

Enterprise

Accounting

Anti-Money Laundering (AML)

Invoicing

Nonprofit Accounting

Payment Hubs

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

Cloud Cost Management

Cloud Migration

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Firewall Security Management

Fraud Detection

IT Infrastructure Monitoring

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

Platform-as-a-Service (PaaS)

Product Implementation Services

Smart Contracts

Tape Storage

Technology Business Management

Workload Automation

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Brand Intelligence

Content Management

Email Marketing

IP Geolocation

Marketing Automation

Social Media Management

Survey & Forms Building

Virtual Event

Web Analytics

Marketing

Project Management

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Headless eCommerce

Intelligent Virtual Assistant

Lead Generation Services

Lead-to-Account Matching and Routing

Sales Acceleration

Sales

Cloud Access Security Brokers

Database Security

Security

Civil Engineering

Hotel Management

Pharmacy

Vertical-Specific

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Darzin is a stakeholder engagement platform designed specifically for managing stakeholders. According to the vendor, it serves as a stakeholder relationship management (SRM) tool that helps organizations effectively engage with their stakeholders, track interactions, and gain insights to inform decision-making and improve stakeholder relationships. Darzin is said to cater to organizations of all sizes, from small businesses to large enterprises. It is widely used by stakeholder engagement professionals, public affairs teams, consultants, consultation managers, and various industries including the energy industry, national/state government, local government, infrastructure sector, and health sector.

## Key Features

**Efficient stakeholder relationship management**: According to the vendor, Darzin allows efficient management of complex stakeholder relationships by providing a centralized platform for tracking interactions and communications with stakeholders. It is claimed to enable segmentation of stakeholders based on influence, interest, and impact, facilitating targeted discussions and issue tracking.

**Customizable stakeholder fields**: The vendor states that users can create custom fields in Darzin to track unique information about stakeholders, providing flexibility in recording and organizing stakeholder data. This feature is said to allow tailored data collection based on specific needs and requirements.

**Automatic email integration**: According to the vendor, Darzin integrates with Outlook and Gmail to automatically save emails to the appropriate stakeholder contact, ensuring all key interactions with stakeholders are recorded and easily accessible. It is claimed to simplify email communication tracking and management.

**Comprehensive stakeholder mapping**: Darzin is said to enable stakeholder mapping based on influence, interest, and impact, providing a visual representation of stakeholder relationships and associations. It is claimed to help identify key stakeholders and prioritize engagement efforts, allowing tracking of stakeholder roles, affiliations, and relationships.

**Qualitative analysis of stakeholder feedback**: According to the vendor, Darzin offers qualitative analysis features to make sense of text-rich stakeholder feedback. It is claimed to provide insights into key issues, themes, and sentiments expressed by stakeholders, helping identify common concerns and areas of agreement or dissent.

**Easy reporting and insights**: The vendor states that Darzin offers over 80 built-in reports for analyzing stakeholder data and feedback. It provides customizable dashboards and reports for tailored analysis, supports cross-tabulation of survey results, and enables data export for further analysis. This feature is said to support data-driven decision-making and reporting on engagement activities.

**Mobile app for on-the-go access**: According to the vendor, Darzin provides a mobile app for iOS and Android devices, allowing stakeholders to access and update information on the go. It is claimed to enable quick note-taking and recording of conversations with stakeholders, ensuring seamless communication and data capture.


Basic

Starter

Team

Growth

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Darzin

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Darzin Software

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Darzin

Overview

What is Darzin?