Name: Desky
Price: 8 USD
Author: Desky Support

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Development

Audit

Board Management

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Application Delivery Controllers (ADC)

Bot Mitigation

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Data Pipeline

Desktop Management

Desktop Outsourcing

Extended Detection and Response (XDR)

Fraud Detection

Hosted Virtual Desktop

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Network Performance Monitoring

Relational Database Management Systems

Smart Contracts

Tape Storage

Vulnerability Management

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Contact Management

Content Management

Contest Management

Digital Asset Management

Email Marketing

Gamification

Marketing Automation

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Multichannel Retail

Presales

Sales

Certificate Lifecycle Management

Database Security

GDPR Compliance

Security

Construction Accounting

Hotel Management

Loan Servicing

Vertical-Specific

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Desky is a cloud-based customer support ticketing and live chat system software designed by Innoquad Technologies LLP. According to the vendor, Desky aims to help entrepreneurs and businesses manage and optimize their customer support service. It provides what the vendor claims to be a fast and simple help desk solution, allowing businesses to streamline their customer support process and potentially improve response times. Desky is said to be suitable for businesses of all sizes, including freelancers, small businesses, and larger enterprises. The vendor states that it is widely used by e-commerce businesses, SaaS companies, online service providers, IT and software companies, as well as marketing and advertising agencies.

## Key Features

**Simple Help Desk**: Desky is said to provide a help desk solution that allows users to create, assign, and track support tickets, potentially leading to efficient issue resolution.

**Ticketing System**: Desky offers a ticketing system that allows users to create, categorize, and prioritize support tickets based on their urgency and importance.

**Live Chat**: Desky includes a live chat feature that enables real-time communication between customers and support agents. Customers can initiate chat conversations directly from the website, seeking immediate assistance.

**Customization Options**: Desky offers extensive customization options, allowing users to tailor the help desk portal to match their brand's look and feel. This customization includes logos, colors, and images, potentially helping to maintain brand consistency.

**Mobile Apps**: Desky provides mobile apps for both live chat and ticket management, allowing support agents to stay connected on the go. Agents can respond to customer inquiries and manage tickets from their mobile devices, potentially ensuring prompt customer support.

**Knowledge Base**: Desky includes a knowledge base feature that allows businesses to create and manage a repository of helpful articles and resources. This knowledge base can provide self-service support to customers by offering relevant articles and FAQs.

**Integration Capabilities**: Desky integrates with various tools and platforms, potentially enhancing its functionality and streamlining workflows. Users can integrate Desky with their existing CRM, e-commerce, or project management systems.

**Reporting and Analytics**: Desky provides comprehensive reporting and analytics features that allow users to track and measure support team performance. Users can generate reports on ticket volume, response times, customer satisfaction, and more, potentially helping businesses identify areas for improvement and make data-driven decisions.

Basic

Growth

Free

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

Desky

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Desky Support

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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Desky

Overview

What is Desky?