TrustRadius: an HG Insights company

Customerbase.ai / Detective.io (discontinued)

Score8 out of 10

3 Reviews and Ratings

What is Customerbase.ai / Detective.io (discontinued)?

Detective (formerly Charlie App) helped salespeople to find prospects, identify their pains, etc. It was acquired by Customerbase.ai, which is now discontinued.

Categories & Use Cases

Top Performing Features

  • Contact information

    Information about individual contacts is available and high quality.

    Category average: 8.1

  • Company information

    Information about companies/accounts is available and high quality.

    Category average: 8.4

  • Load time/data access

    Provides fast and consistent access to lists and leads.

    Category average: 8.1

Areas for Improvement

The last thing to read before entering a sales meeting

Pros

  • They easily connect with my Outlook to sync my upcoming meetings.
  • It provides me with the social profiles of people I am meeting with.
  • It gives me the ability to have all my info about my contact in one place to easily review.

Cons

  • At times it doesn't pull a social profile for the contact correctly, or at all, when I know the person has a profile.
  • The interface is a little clunky, and the font is too large. It could be a lot smaller and still effective.
  • It takes a lot of time to sync at points, which is frustrating.

Return on Investment

  • The info I pull from Charlie prior to the meeting is almost always brought up as a conversation starter.
  • Charlie helps my relationships go deeper than just surface level info.
  • The ability to go deeper in my relationships while using Charlie has absolutely closed me business.

Alternatives Considered

Linkedin, Twitter and Facebook

Other Software Used

PersistIQ