Name: DiliGenie
Author: Diligent Global

Help Desk

Web and Video Conferencing

Customer Support

Version Control

Development

AI Document Creation

Business Intelligence (BI)

Collaboration

Streaming Analytics

Supply Chain Visibility

Enterprise

Accounting

Cash Flow Management

Financial Research

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

International Payroll

Payroll

Talent Intelligence

Talent Management

Technical Skills Assessment

Video Interview

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Blockchain-as-a-Service (BaaS)

Business Rules Management

Cloud Data Warehouse

Cloud Storage

Debugging

Fraud Detection

Integration Platform as a Service (iPaaS)

Load Balancing

Load Testing

Network Performance Monitoring

Non-Relational Databases

OpenStack Cloud

Product Implementation Services

SaaS Backup

Test Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Community

Contact Center

Content Management

Cross-Channel Campaign Management

Digital Experience Intelligence

Digital Rewards

Email Marketing

Livestream

Local Listing Management

Marketing Automation

Predictive Analytics

Referral Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Headless eCommerce

Intelligent Virtual Assistant

Sales

Animal Shelter

Assisted Living

Awards Management

Clinical Trial Management

Dealer Management

Jail Management

Population Health Management

Retail Execution

Spreadsheet

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Patch My PC Patch Management

Patch My PC

COBRA Business Operations

COBRA Business Operations Software, Inc.

Rebuy Engine

Atlassian Atlas

Atlassian

Jira Product Discovery

Employment Hero

Hightouch

OnRamp

OnRamp Technology, Inc.

Trustmatic (discontinued)

Discontinued Products

Mimecast Internal Email Protect

Mimecast

YASH Technologies IT Services and Solutions

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

ITSM Standard

ITSM Pro

ITSM Enterprise

ServiceNow IT Service Management

Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021).

ChangeGear Service Desk

ChangeGear Help Desk

ChangeGear Change Management

ChangeGear Cloud

DiliGenie

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Diligent Global

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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IT Service Management (ITSM) Tools

DiliGenie

Overview

What is DiliGenie?