Quality and Service
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
We use DISA Global Solutions for all our pre-employment screenings needs when we hire talent for all of our positions. For some our roles, we also utilize DISA Global Solutions to schedule their pre-employment drug screenings at clinics near the candidates and perform reference checks. DISA Global Solutions does a great job at processing pre-employment screenings in a timely manner.
Pros
- Results in a timely manner.
- Customer service department is knowledgeable.
- Online platform is user friendly.
Cons
- The all reports screen, it would be useful to have them sorted by most recent at top automatically.
- The Form SSA-89 instructions should be clear that it must be hand-signed and electronic signatures are not allowed.
- The SSN Address Trace should be communicated more often to the company that it isn't being completed. Sometimes the pre-employment screening is pending for a couple of days when this is the only step missing because the candidate is not answering/responding. We need these candidates to start quickly and the few days the report is pending can affect us.
Likelihood to Recommend
DISA Global Solutions has great customer service response times and their representatives are knowledgeable. We did have a special case where the candidate had a couple of names and the Social Security Administration was not able to confirm his Social Security Number. It took DISA Global Solutions a couple of attempts to get this completed, but the representative was communicative and knowledgeable.
Vetted Review
8 years of experience