Name: Dispense
Price: 500 USD
Author: Dispense

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

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### Order Management
Users have expressed mixed opinions about Dispense's order management capabilities. While some appreciate the ease of setting up pick-up orders and the efficient menu editing features, others have encountered challenges, such as the system losing all information in a new patient's profile if an order is not placed. Despite these issues, some users find the system easy to navigate and appreciate the messaging feature for communicating with patients about their orders. However, there are concerns about the system's suitability for medical-only dispensaries and the inconvenience of having to input all information for each order.

### Customer Interaction
Users appreciate Dispense's customer interaction capabilities, particularly the direct customer chat feature that enables quick responses to inquiries and issues. The platform's streamlined preorder process has proven invaluable in engaging customers during the pandemic, enhancing the overall shopping experience. Additionally, the array of features such as categories, search options, and AI-driven product suggestions contribute to a user-friendly interface that aids customers in selecting products efficiently. Despite some minor suggestions for improvement, overall feedback on Dispense's customer interaction functionality remains positive, with users highlighting its effectiveness in facilitating communication and enhancing the shopping experience.

### Navigation and Usability
Users appreciate Dispense for its clean aesthetic and straightforward navigation, making it easy to use without much effort. While some users find it easy to navigate within the system, others feel that there is room for improvement in terms of providing a more comprehensive range of features for smoother navigation. The general sentiment leans towards positive feedback regarding the ease of navigating through Dispense's interface, with users finding it intuitive and user-friendly.

### Product Catalog and Menus
While some users appreciate Dispense's menu setup and find it easy to navigate, others feel that the lack of variety in filters limits their ability to customize the options for their business needs. The mixed feedback suggests that while the menu and categories are user-friendly for some, there is room for improvement in providing more diverse filter options to cater to a wider range of preferences.

Dispense is a cannabis dispensary CRM (Customer Relationship Management) software that, according to the vendor, helps cannabis retailers manage their operations, marketing, and customer relationships in one platform. It is designed to cater to dispensaries of all sizes, from privately-owned local stores to multi-state operators (MSOs). Professionals and industries such as cannabis retailers, dispensary owners and managers, cannabis delivery services, cannabis ecommerce businesses, marketing and operations managers, as well as both multi-state and single-state operators (MSOs and SSOs) can utilize this software.

## Key Features

**Dispensary Ecommerce**: According to the vendor, Dispense allows users to create a custom online eCommerce website for their cannabis dispensary. It provides powerful tools for customer retention, sales driving, and day-to-day operations management.

**SEO Menu**: Dispense offers an SEO optimized eCommerce menu for dispensaries, with dynamic titles, descriptions, and URL structures for improved search engine visibility. The vendor claims that it provides a better user experience with clean links and faster loading times.

**Cannabis Dispensary Kiosk Ordering**: Dispense enables in-store kiosks for self-service ordering, allowing dispensaries to enhance operational efficiency and revenue. The vendor states that users can customize scheduling and capacity management according to their needs.

**Cannabis Drive Thru**: Dispense offers convenient and contactless cannabis drive-thru ordering, according to the vendor. Custom scheduling and capacity management features help prevent overcrowding, while efficient communication through QR scanning ensures an improved customer experience.

**Marijuana Delivery Software**: Dispense provides an integrated delivery management solution for dispensaries, according to the vendor. It offers efficient order management, clear delivery zones and fees, and integration with delivery partners for real-time tracking and updates.

**In-store, Pickup & Delivery for Cannabis Dispensaries**: Dispense allows contactless ordering with support for multiple order types, including in-store pickups, curbside pickups, delivery, walk-ups, and kiosk ordering. The vendor claims that customizable scheduling and queue management features enhance the customer experience.

**Offers, Discounts, and Deals**: Dispense offers an easy-to-use engine for creating and managing discounts and deals. According to the vendor, users can create various types of promotions, including promo codes, minimum spend, item-level discounts, buy X get Y deals, BOGO discounts, and more.

**Dispensary Management System Software**: Dispense provides an all-in-one app for running a cannabis dispensary business. It includes features such as order management, inventory management with product sync from POS, customer directory for insights into buying patterns and preferences, staff management with customized permissions, and configurable settings.

**Analytics**: Dispense offers a cannabis analytics dashboard for data-driven decisions. Users can access sales data overview, sales breakdown by item and category, ecommerce analytics for conversion funnel statistics, and customer insights. According to the vendor, users can export and own the data for further analysis and campaign management.

**Dispensary CRM**: Dispense provides a cannabis CRM for better customer relationships. It offers customer insights, chat history, data export, and integration with POS for seamless customer data synchronization, according to the vendor.

User-Friendly Interface: Users have consistently praised Dispense for its user-friendly interface, with multiple reviewers highlighting how easy it is to navigate and complete tasks. The software's smooth and glitch-free menu navigation allows users to quickly find what they need, while the intuitive layout makes it simple to understand and use. Many users appreciate that Dispense doesn't have a steep learning curve, making it easy to learn how to use the software effectively.

Effective Communication Features: The messaging feature in Dispense has received high praise from users. It provides an awesome way for users to communicate with patients about their orders, ensuring efficient and clear communication. Additionally, the chat functionality allows for immediate communication with customers, enhancing customer service by allowing quick resolution of queries or problems. Several reviewers have mentioned how helpful these communication features are in improving their overall experience with Dispense.

Seamless Integration and Customization: Reviewers have highlighted the ease of integrating Dispense with other programs as one of its strengths. This seamless integration allows dispensaries to customize Dispense according to their specific needs and preferences. Multiple reviewers have appreciated this aspect of Dispense, mentioning that it enables them to tailor the software precisely to their dispensary's requirements.

Inefficient Profile Creation Process: Several users have expressed frustration with the profile creation process in Dispense. Patients are required to input all their information every time they make an order, as there is no option to create a profile and sign in. This has resulted in an increase in phone orders, which can be difficult for small dispensaries to manage.

Limited Customization Options: Users have reported that Dispense lacks customization options, particularly when it comes to filters and business settings. The software does not offer sufficient flexibility for businesses to tailor the system according to their specific needs. Some reviewers feel that more customization options would greatly enhance their experience with the software.

Occasional Bugs and Glitches: While there have been bug fixes, some users still encounter occasional bugs and glitches while using Dispense. These issues can disrupt workflow and cause inconvenience for users who rely on the software for daily operations.

Users of Dispense have found the product to be highly effective in resolving customer concerns. With its efficient issue resolution, customers have been extremely satisfied with the speed at which their problems are addressed. This has contributed to an increase in overall customer satisfaction and loyalty.

One of the standout features of Dispense is its easy-to-navigate interface, which makes it accessible to users of different age ranges. Customers have praised the software for its user-friendly design, allowing them to quickly find what they need without any confusion or frustration. This simplicity enhances the overall user experience and ensures that no time is wasted in trying to locate specific information or functionalities.

Another significant use case of Dispense is its seamless order submission process. Customers can easily submit their orders without encountering any issues, saving them time and effort when compared to traditional in-store shopping experiences. This streamlined approach has not only improved efficiency but has also contributed to an increase in business for users as customers find it more convenient to place their orders through the software.

Dispense's streamlined preorder process has proven to be particularly beneficial for businesses during the COVID-19 pandemic. By providing a clear and informative menu from the moment customers load it, businesses can effectively welcome and inform their customers about available options and safety measures. This feature is crucial in ensuring a smooth ordering process while adhering to necessary health guidelines.

While there are aspects of Dispense that users find helpful, there is room for improvement, especially regarding functionality and consolidating all features into one central location. Users have expressed a desire for a more comprehensive platform that integrates various aspects of their operations rather than having multiple separate locations for different tasks. Streamlining these features would further enhance the usability and effectiveness of Dispense for businesses using the software.

Basic

Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions.  E-Commerce web stores are also included in the solution.

Standard

Ultimate

Customer Focus

Big Cartel is an eCommerce platform built for artists, such as artists, designers, and musicians, to build an online store.

5 Products

50 Products

250 Products

500 Products

Big Cartel

Dispense

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Need help deciding which Ecommerce Platform is best for you?

eCommerce  is short for "electronic commerce." eCommerce software comprises electronic storefronts that provide an eCommerce solution for merchants hosting a website on which consumer transactions are generated online, and have many features ancillary to this purpose.

eCommerce

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

Product catalog & listings

Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.

Product management

Bulk product upload

Admins can upload products in bulk using spreadsheets.

Branding

Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)

Search & filter

Visitors can easily search for products and filter products based on criteria like type, size, color, etc.

Mobile storefront

Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.

Product variations

Products with variations or configurable options are easy to list and easy to browse.

Subscriptions & downloads

Accommodates intangible “softgood” products like subscriptions, downloads, and free trials.

Website integration

Integrates with an existing company website or blog.

Visual customization

Users can customize the look & feel of the storefront; storefront is visually attractive.

Beyond product catalog, includes basic content creation and management features such as blogging capabilities.

Customer service tools

Includes tools like live chat for providing customer service to eCommerce website visitors.

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

Abandoned cart recovery

Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.

Tax calculator

Shopping cart calculates tax and may also process tax or integrate to 3rd party tax handling solutions.

Shipping calculator

Shopping cart calculates and displays cost of shipping or shipping estimates.

Integration with Amazon

Syncs product catalog to Amazon; customers can find, collect and purchase products on Amazon.

Integration with eBay

Syncs product catalog to eBay; customers can find, collect, and purchase products on eBay.

Checkout user experience

Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.

Online Payment System

Features related to processing online payment for eCommerce purchases.

PayPal integration

Integrates with PayPal’s online payment system.

Returns & refunds

Includes tools for managing product returns, exchanges, and refunds.

Single-click checkout

Returning customers can checkout, using their registered payment and shipping information, with one click.

eCommerce security

Security measures are in place to prevent a breach of sensitive payment information.

Credit card transaction fee

eCommerce vendor charges a payment processing fee (fixed or percentage) for credit card transactions.

B2B features

Includes features that that are valuable to B2B transactions, such as contract negotiation, pricing, invoicing, etc.

eCommerce Marketing

Features related to marketing for eCommerce websites

Promotions & discounts

Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.

Personalized recommendations

Display or recommend certain products depending on the customer’s identity or shopping/browsing history.

The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

Product reviews

Allows customers to post ratings and reviews for individual products.

Social commerce integration

Integrates with social media to allow customers to share products, shop for products, and view ads within their social media networks.

Customer registration

Customers can register for an account with their email address, saving their contact, shipping and payment information.

eCommerce Business Management

Features related to business management and administration of eCommerce operations

Multi-site management

Administrators can manage multiple storefronts or websites under one umbrella.

Order processing

Includes tools or integrations for order processing.

Inventory management

Includes tools or integrations for managing inventory.

Includes tools or integrations for managing or even automating accounting records related to eCommerce.

Dispense

Overview

What is Dispense?