Name: Dito CRM
Author: Dito

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Cross-Browser Testing

Feature Management

Functional Testing

Performance Testing

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Emissions Management

Payment Facilitation

Enterprise

Accounting

Accounts Payable

Accounts Receivable

Crypto Tax

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Storage

DevOps

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Privileged Access Management

Software Components

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Time Series Databases

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Email Marketing

Marketing Automation

Online Reputation Management

Product Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Virtualization Security

Security

Aviation

Banking

Church Management

Digital Forensics

Fleet Management

Geographic Information

Hospital Management

Insurance Claims Management

Intelligent Document Processing

Internet of Medical Things

Veterinary

eDiscovery

Vertical-Specific

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Dito CRM is a customer relationship management (CRM) software designed to assist retail businesses in unifying customer data, segmenting customer bases, personalizing communication, and potentially increasing revenue. According to the vendor, this solution is suitable for retail businesses of all sizes, including large brands with over 12,000 physical stores and e-commerce platforms. Dito CRM is commonly used by professionals in marketing, e-commerce, digital management, retail management, and sales across various industries within the retail sector.

## Key Features

**360º Customer View**: According to the vendor, Dito CRM collects real-time behavioral and demographic data from physical stores and e-commerce platforms to provide businesses with a comprehensive view of their customers. By unifying data from multiple sources, this feature aims to help businesses understand customer journeys and preferences.

**Real-time Monitoring**: The vendor claims that Dito CRM allows businesses to monitor customer behaviors and demographics in real-time. By tracking customer activities, businesses can potentially gain insights into purchasing patterns and make data-driven decisions.

**Segmentation**: Dito CRM offers businesses the ability to segment their customer base using various criteria such as category, average ticket value, location, and RFM (Recency, Frequency, Monetary value). According to the vendor, this segmentation capability enables businesses to create targeted marketing campaigns and personalized communication for specific customer segments.

**Omnichannel Communication**: According to the vendor, Dito CRM facilitates communication with customers through multiple channels, including SMS, email, browser, mobile push notifications, WhatsApp, telephone, and SMS for sales representatives. The vendor suggests that this feature ensures businesses can reach customers at the right moment and through their preferred channel, providing an omnichannel experience.

**Data-driven Decision Making**: According to the vendor, Dito CRM measures important indicators such as financial returns, potential for customer repurchase, and performance to help businesses assess the impact of their actions. The vendor claims that the software provides real-time reports and analytics to support data-driven decision making and optimize the effectiveness of marketing and sales strategies.

**Sales Process Management**: The vendor states that Dito CRM assists businesses in creating sales processes and gaining in-depth insights into the performance of their sales representatives. The software aims to ensure that customer data is not lost and provides a centralized platform for managing sales activities.

**Campaign Management**: According to the vendor, Dito CRM enables businesses to create segmented, personalized, and omnichannel marketing campaigns to attract and retain customers. The software provides tools for tracking the impact and effectiveness of campaigns at the brand, store, and individual sales representative levels.

**Interactions History**: Dito CRM maps all customer interactions, both online and offline, with the brand to create intelligent and dynamic customer segments, as claimed by the vendor. This feature aims to help businesses understand customer preferences and behaviors, facilitating personalized communication and targeted marketing efforts.


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Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Dito

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Dito CRM

Overview

What is Dito CRM?