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Enterprise Backup

File Sync and Share

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IT Service Management (ITSM)

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Vertical-Specific

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DYL is positioned as an all-in-one business communication platform that aims to streamline communication, automate lead generation and management, and enhance sales and customer service processes. According to the vendor, DYL provides a range of features including business phone service, virtual office solutions, business texting, lead and contact management, advanced workflows, and virtual call center capabilities. The product is designed to cater to businesses of various sizes, from small agencies and startups to large enterprises and call centers. DYL is said to be utilized by professionals and industries such as advertising/marketing, automotive, collections, construction, credit repair, insurance, medical/dental, real estate, non-profits, and political campaigns to improve their communication and productivity.

## Key Features

**Business Phone Service**: According to the vendor, DYL offers an all-in-one solution that includes virtual office functionality, detailed sales reports, call forwarding, and call recording.

**Lead & Contact Management**: The vendor claims that DYL facilitates easy tracking, scoring, and follow-up of leads and contacts through automated lead distribution, paperless faxing, lead capture, and nurture capabilities.

**Business Texting**: According to the vendor, DYL enables users to send and receive texts from their desktop, share images and documents via text, schedule and automate text messages, and receive text notifications and reminders.

**Advanced Workflows**: The vendor states that DYL allows customization of workflows to create personalized experiences, automates tasks and follow-ups, routes incoming calls to the appropriate person, and provides monitoring, barging, and whispering on live calls.

**Virtual Call Center**: DYL is said to provide real-time visibility into office activity, along with call monitoring and call queue management. The vendor claims that DYL offers an auto attendant and conference bridge functionalities, which facilitate effective team management and training through call recording.

**Relationship Management**: According to the vendor, DYL enables users to keep track of customer interactions and history through a centralized customer database. Additionally, DYL offers lead scoring and prioritization features, as well as appointment reminders and scheduling capabilities.

**Lead Management**: DYL allows users to capture and manage leads in one place, according to the vendor. This is facilitated through automated lead distribution, lead scoring and tracking, and efficient lead response management.

**Sales Automation**: The vendor claims that DYL automates sales processes and follow-ups through email and text automation, appointment setting and reminders, and provides insights through sales reporting and analytics.

**VoIP**: DYL offers business phone service with clear audio quality, toll-free calling minutes, a conference bridge for collaboration, and virtual extension and auto attendant functionalities, as stated by the vendor.


Integration with CRM: Several users have praised DYL for its ability to seamlessly integrate with their CRM systems, allowing them to automatically manage leads and streamline their sales processes. This integration has been described as valuable in terms of saving time and improving efficiency.

Workflow feature: The workflow feature offered by DYL has received positive feedback from users who appreciate its ability to schedule leads and determine the order of calls, texts, and emails. Users find this feature helpful in ensuring that their sales staff follows up on leads correctly and efficiently, reducing repetition and the need for excessive thought.

Texting capability: Many reviewers have expressed satisfaction with DYL's texting feature, noting that it consistently works well. Being able to send text messages directly through the platform is seen as a valuable tool for communication with customers. Users appreciate this feature for its convenience and effectiveness in reaching out to clients beyond traditional phone calls.

Customer Service and Issue Resolution: Some users have expressed frustration with the poor customer service provided by DYL. They have mentioned difficulties in resolving issues with the software, as the company tends to blame computer browsing without actually solving the problem.

Learning Curve and Cost: Several users have found that DYL has a steep learning curve, making it challenging for them to fully utilize its capabilities. Additionally, they feel that the flat rate for the software is expensive, especially considering they are only using a fraction of its features.

System Glitches and Reliability: Many users have experienced frequent glitches with DYL. These include phones ringing unexpectedly, calls not being recorded, minor bugs in the software, and an unreliable app that fails to notify them of incoming calls or leads. This lack of reliability can be frustrating and detrimental to their business operations.

DYL is a versatile software that offers a range of features to enhance productivity and improve communication for businesses. Users have found great value in using DYL to review past phone calls, which has allowed them to retrieve important information. The ability to upload and store documents related to phone calls has made it convenient for users to keep track of essential details. Additionally, the software's text messaging functionality aligns with the rapidly changing communication landscape, enabling users to easily engage with leads or clients through this popular medium.

One of the significant benefits of DYL is its capability to track sales and provide a push for follow-up, resulting in increased sales for users. The automatic call routing feature has proven beneficial as well, allowing users to handle calls differently based on caller ID and specific groups. This flexibility has streamlined their call management process. Moreover, users highly appreciate the ability to measure and analyze call data, as it provides valuable insights into their business operations.

Overall, users have described DYL as easy to use with a variety of features that enhance productivity. While some have faced challenges with support and response times, they recognize the usefulness of features like call labeling, which helps small businesses identify and avoid spam calls. The reporting capabilities have been efficient in enabling users to track staff calling times and listen to calls for coaching purposes. The recording feature has also proven valuable in resolving customer complaints and addressing any issues effectively.

Users continue to implement more features provided by DYL, recognizing its potential in increasing sales. The combination of tools, ease of use, and support provided by DYL has been highly praised by users who believe it is difficult to find a better alternative. From installation to account renewal, customers have had positive experiences with the software's performance and cost-effectiveness.

While there have been occasional challenges with technical support for the VOIP service and frustrations with the refund policy in certain cases, users find that DYL's lead management systems and VOIP services provide a complete solution for managing marketing efforts and ongoing communications with prospective customers. The continuous improvement of the software and efficient customer service have resulted in positive experiences for users. With its minimal learning curve, feature-rich interface, and automation capabilities, DYL's system has proven valuable in saving time and effort for businesses across various industries.

Basic

Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. 

The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs.

The product also has an integrated project management module.

Standard

Professional

Ultimate

Plus

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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DYL

Overview

What is DYL?