Name: e-Service Suite
Price: 59 USD
Author: Epiphany

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Development

Attendance Tracking

Career Center

Education

Association Management

Business Intelligence (BI)

Case Management

Collaboration

File Sharing

File Sync

Objectives and Key Results (OKR)

Office Suites

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Online Trading

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Asset Tokenization

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Debugging

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

In-Memory Databases

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Managed Private Cloud

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Performance Monitoring

Runtime Application Self-Protection

SSL Certificate

Secure Web Gateway

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales Pipeline

Sales

Microsegmentation

Security Information and Event Management (SIEM)

Security

Automotive

Building Information Modeling (BIM)

Catering

Law Practice Management

Legal Research

Tour Operator

Vertical-Specific

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e-Service Suite, developed by Epiphany MRO Solutions, is a customizable financial management software designed specifically for NetSuite. According to the vendor, it is tailored to streamline profitability and automate processes for businesses in various industries, including equipment manufacturers and distributors, Maintenance, Repair, and Operations (MRO) providers, construction companies, service-based businesses, and project-based businesses. The software is aimed at small to large-sized companies and offers industry-specific solutions to optimize financial management and potentially increase project profitability.

## Key Features

**Customizable Financial Management**: According to the vendor, e-Service Suite is a customizable financial management software specifically built for NetSuite. It allows businesses to tailor the software to their unique workflows and business logic, providing flexibility and configuration options.

**Automated Processes**: The vendor claims that e-Service Suite helps businesses automate inefficient manual processes, potentially streamlining profitability. It automates tasks such as expense tracking, budgeting, and project reporting, which could reduce manual errors and save time for employees.

**Real-time Project Profitability Monitoring**: According to the vendor, the software provides real-time project profitability monitoring and reporting. Businesses can track project budgets, job costing, and financial metrics in real-time, potentially enabling immediate insights into project profitability and informed decision-making.

**Job Costing and Budget Tracking**: The vendor states that e-Service Suite enables businesses to track job costing and budgets for each project. It provides tools to manage and monitor expenses, budgets, and contract costing, potentially helping businesses stay on top of project finances and identify areas of improvement.

**Centralized Project Tracking**: According to the vendor, the software centralizes project tracking systems into one dashboard. Businesses can import financial data from other areas within their NetSuite account, potentially saving time and providing a comprehensive view of project profitability.

**Graphical Project Profitability Visualization**: The vendor claims that e-Service Suite offers a graphical representation of project profitability. Users can review project profitability through graphs, making it potentially easy to visualize and understand project performance without the need for detailed analysis.

**Multiple Budget Versions**: According to the vendor, the software allows users to track multiple versions of a budget for a project. Businesses can work with different budget options until the project is sold, potentially providing flexibility to adapt and adjust budgets based on changing requirements.

**Estimate-Actual-Forecast Reporting**: The vendor states that e-Service Suite provides reporting on estimate-actual-forecast remaining for projects. Users can potentially track how much time and money is left for a project, potentially helping businesses stay on track and make informed decisions.

**Customizable Solutions**: According to the vendor, e-Service Suite is completely customizable to fit the unique needs of businesses. The software can be tailored to different business models and industries, potentially allowing businesses to optimize the software for their specific requirements.

Basic

GrooveHQ is a simple help desk platform meant for small businesses and startups. The free version contains a ticketing system for two teammates. The $15 per agent, per month paid plan supports unlimited users, white labeling, integrations, and a workflow system for prioritizing tickets.

GrooveHQ

osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls.

osTicket

e-Service Suite

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Epiphany

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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Overview

What is e-Service Suite?