Name: Easiware
Price: 80 USD
Author: Easiware

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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Easiware is a software solution designed to assist businesses in managing customer relationships and improving customer service operations. According to the vendor, this solution caters to businesses of various sizes and is utilized by customer service representatives, call center managers, sales and marketing professionals, e-commerce companies, and service-based industries such as telecommunications, financial services, retail, and hospitality.

## Key Features

According to the vendor, Easiware offers the following key features:

- **Centralisation des canaux**: Easiware allows businesses to centralize communication channels such as email, web forms, and live chat. This feature aims to facilitate coordination and request management by enabling teams to manage all customer interactions from a single platform.

- **Connaissance Client**: Easiware provides a 360-degree view of customers by consolidating all customer-related information into personalized customer profiles. This feature aims to enable personalized interactions by offering a comprehensive overview of past interactions, preferences, and needs.

- **Traitement des demandes**: Easiware offers tools for efficient handling of customer requests. According to the vendor, these tools include the ability to filter requests by category, priority level, and communication channel, the use of predefined response templates to save time, and a 360-degree view of customer requests for better understanding of their history.

- **Satisfaction**: Easiware helps measure and evaluate customer satisfaction through tools such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) tracking. According to the vendor, teams can send satisfaction surveys via email or chat to gather customer feedback and measure satisfaction levels.

- **Reporting**: Easiware provides reporting features to analyze the performance and key metrics of the customer service department. The vendor claims that these reports allow analysis of requests by communication channel and category, evaluation of team productivity, and tracking NPS evolution with ratings and comments.

Basic

Free Forever

CRM Bundle

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Professional

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Contact Management Software is often one component of Customer Relationship Management (CRM) software. In its simplest form, Contact Management Software is used to manage your Contacts (or customers) contact details including name, address, email, telephone number, and social handles.

Contact Management

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Easiware

Overview

What is Easiware?