easyOptima
What is easyOptima?
easyOptima offers a digital assistant for service desks designed to save time for users and IT teams. With its diagnostic tree and simplified automation system based on PowerShell, easyOptima Assistant helps users find solutions before they reach out to support.
When the user creates a ticket, easyOptima automatically enriches it with the precise context of the problem and then reproduces the user experience, as if it were guiding the user step by step.
easyOptima's machine learning system can detect suspicions of major incidents affecting users' business activity in less than 10 minutes. easyOptima can be configured to automatically inform the relevant users via Push Notification on their workstation or mobile. This allows them to organize their work and reduce their level of frustration.
easyOptima installs on any Windows platform, whether physical or virtual, and directly connects to the user's ITSM. Compliant with security standards and GDPR, it aims to meet the strict requirements of enterprises.
Benefits for clients:
- Improved service quality for business users
- Employee autonomy
- Simplification of access to support
- Reduction in the volume of incoming requests
- Time savings for the business, helpdesk, and level 2 and 3 experts
Categories & Use Cases
Technical Details
| Deployment Types | On-Premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
FAQs
What is easyOptima?
easyOptima offers a digital assistant for service desks designed to save time for users and IT teams. With its diagnostic tree and simplified automation system based on PowerShell, easyOptima Assistant helps users find solutions before they reach out to support.