Name: Eazyshow
Price: 89 USD
Author: Eazyshow

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

WebOps

Development

Business Intelligence (BI)

Collaboration

Visual Collaboration

VoIP

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

API Management

App Development

Browser

Cloud Storage

Component Content Management

Data Observability

Enterprise Architecture Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

MLOps

Network Access Control (NAC)

Network Performance Monitoring

Remote Support

Requirements Management

Security Awareness Training

Session Border Controllers

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Content Marketing

Digital Signage

Direct Mail Automation

Email Management

Email Marketing

Event Registration

Marketing Automation

Marketing Resource Management

Online Reputation Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Business Caller ID

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

Sales

Data Loss Prevention

Insider Risk Management

Security

Commercial Drone

Construction Accounting

HIPAA Compliance

Multiple Listing Service (MLS)

Smart Cities

Utilities

Vertical-Specific

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Eazyshow is an AI-powered video contact center solution designed to deliver efficient customer service and personalized engagement for businesses across various industries. According to the vendor, Eazyshow caters to businesses of all sizes, from small startups to large enterprises. It is utilized by professionals and industries in financial services, attorneys and the legal sector, insurance, high-value e-commerce, call centers, customer service, member services, technical support, and sales.

## Key Features

**Multiple Touchpoints**: According to the vendor, Eazyshow offers secure and personalized experiences through instant video, text, live chat, and voice communication. Customers have the flexibility to choose their preferred method of interaction.

**Powerful real-time analytics**: The vendor claims that Eazyshow provides an intuitive interface that displays real-time and historical performance data. It facilitates the monitoring and analysis of custom agent KPIs and customer insights.

**Keep it in-house**: Eazyshow seamlessly integrates with existing systems and workflows, as per the vendor. It can be easily incorporated into websites or apps without necessitating changes to established business operations.

**Customized agents and management dashboards**: The vendor states that Eazyshow's back-end interface can be customized for individual setup and monitoring. This empowers agents and managers with the necessary tools to effectively serve customers.

**Virtual showrooms, cross-device**: According to the vendor, Eazyshow enables agents to remotely bring the sales floor to customers. They can seamlessly switch between desktop and mobile devices, as well as share documents as if they were interacting face-to-face.

**eKYC and encrypted session archiving**: Eazyshow simplifies the KYC verification process, ensuring secure encryption of session recordings for audit purposes and regulatory compliance, according to the vendor.

**Empowered with AI**: The vendor highlights Eazyshow's advanced NLP capabilities that enable AI assistants to provide real-time, personalized support to customers. This enhances satisfaction and loyalty by addressing inquiries, concerns, and transactional needs.

**Increased Trust**: The vendor emphasizes that Eazyshow's instant videos foster trust by allowing clients to establish real-life connections. Agents are no longer anonymous names in a chat; instead, customers can engage with them on a more personal level.

**Performance Reporting**: Eazyshow includes custom KPIs to measure service quality efficiently. Real-time interactions can be evaluated, and areas for improvement can be identified to drive measurable growth.

**Highly Secure**: Eazyshow prioritizes security, particularly in highly regulated industries. The vendor utilizes advanced encryption algorithms to ensure the privacy and sensitivity of customer-agent discussions.

Basic

Downloadable licence

Medium

Small

Large

Free

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Eazyshow

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Eazyshow

Overview

What is Eazyshow?