Name: Ebbot
Author: Ebbot

Help Desk

Web and Video Conferencing

Customer Support

Push Notifications

Development

Business Intelligence (BI)

Collaboration

Diagramming

Environmental, Social, and Governance (ESG)

Org Chart

Supply Chain Visibility

Traceability

Enterprise

Accounting

Revenue Management

Finance and Accounting

401(k)

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Cloud Storage

Data Center Infrastructure Management

Data Center Outsourcing (Canada)

Data Observability

Data Replication

Debugging

Desktop Outsourcing

Electronic Data Interchange (EDI)

Encryption Key Management

Enterprise Flash Array Storage

Fraud Detection

Industrial IoT

Integration Platform as a Service (iPaaS)

Load Balancing

Machine Learning

Network Function Virtualization (NFV)

Network Performance Monitoring

Network Troubleshooting

Packet Analyzer

Runtime Application Self-Protection

Secure Web Gateway

Security Awareness Training

Smart Contracts

Static Code Analysis

Threat Hunting

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Experience

Content Management

Digital Signage

Email Management

Email Marketing

Marketing Automation

Real-Time Interaction Management

Social Media Customer Service

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Business Caller ID

Interactive Whiteboard

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Email Tracking

Sales

HIPAA Compliance

Insurance Suites

Practice Management

Public Sector Software

Restaurant Management

Tax Practice Management

Tour Operator

Vertical-Specific

Top Rated 2023

medium

small

Drift

Chatbot

Chat Analytics and Reports

Chat history and transcripts

Chat reporting

Chat and web analytics

ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.

500 Subscribers

1,000 Subscribers

2,500 Subscribers

5,000 Subscribers

10,000 Subscribers

15,000 Subscribers

20,000 Subscribers

25,000 Subscribers

25,001+ Subscribers

ManyChat

large

Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.

Azure Bot Service (Microsoft Bot Framework)

Microsoft

AWS Chatbot is an interactive agent designed to make it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms. With AWS Chatbot users can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases.

AWS Chatbot

Amazon AWS

SAP Conversational AI (discontinued)

Likelihood to Recommend

Availability

Performance

Usability

Support Rating

ZoomInfo Chat

ZoomInfo

Salesforce Einstein Bots

Salesforce

ChatBot

LiveChat

Tidio

Zendesk Suite

TOPdesk

Cention Contact Center

Freshdesk

Dixa

HubSpot Marketing Hub

Ebbot, headquartered in Stockholm, Sweden, offers their chatbot designed to support the customer support experience by understanding customer questions with natural language processing and AI.

Starter

Professional

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Contact Center

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Automatic speech recognition (ASR)

Natural language processing for IVR

Communications forecasting

Email

Voice (phone)

VoIP

SMS/Text

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Intelligent call routing

Chatbots

Genesys

Ebbot

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Ebbot

Overview

What is Ebbot?

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Pricing

Starter

590 kr

Professional

890 kr

Enterprise

Custom

Entry-level set up fee?

Offerings

Product Details

What is Ebbot?

Ebbot Integrations

Ebbot Technical Details

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