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Ecolane DRT has proven to be a game-changer for transit agencies in terms of improving their productivity, on-time performance, and …
Overview
What is Ecolane DRT?
Ecolane DRT is a demand response management software designed to support public transportation agencies, and similar shuttle and transport service providers.
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What is Ecolane DRT?
Ecolane DRT is a demand response management software designed to support public transportation agencies, and similar shuttle and transport service providers.
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Product Demos
Antelope Valley Transit Authority Powered by Ecolane
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Product Details
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- Tech Details
What is Ecolane DRT?
Ecolane DRT Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Ecolane DRT has proven to be a game-changer for transit agencies in terms of improving their productivity, on-time performance, and reporting capabilities. The software has helped them become more efficient and effective in providing services by reducing wait times, improving response times, and increasing transparency and communication. Reservationists can schedule trips more efficiently, thanks to a cleaner reservation page that allows for a logical flow of information. Real-time driver verification and tracking features are amazing, allowing for better communication and transparency.
The variety of reporting capabilities is extremely helpful for agencies as it allows them to optimize transit routes, cut down on paperwork, and improve billing in real-time. With the software's easy-to-use platform, they can perform real-time tracking, reporting, and billing with ease. Agencies have reported an increase in efficiency with scheduling due to the software's ability to reduce no-shows and improve time management. The software has also eliminated the need for printing paper manifests and manual data inputting, saving time and resources.
Ecolane DRT has allowed agencies to provide a different model of service that is more efficient for them and their customers. It has reversed negative flow trends by reducing dependence on subcontractors without any additional resources, thereby saving hundreds of thousands of dollars. The mobile app had some issues initially but they were resolved leading to better performance. Although there were some procedural issues during the initial implementation due to necessary changes in operations and resistance from consumers, subcontractors, and business partners; Ecolane DRT has ultimately proven to be an invaluable tool for transit agencies looking to operate more efficiently while enhancing their customer's experience.
Efficient and Easy-to-Use: Multiple reviewers have praised the Ecolane DRT software for being efficient, reliable, and easy to use. Users appreciate the modern interface design that allows quick access to all areas of the system from the login page. They also find the software's flexibility helpful in navigating through different features seamlessly. Batch optimization is another time-saving feature users appreciate.
Real-Time Tracking: Reviewers praise Ecolane DRT for its real-time tracking capabilities. The software's GPS data tracking makes it easy to track fleets in real-time, while real-time programming functions provide complete control over trip management. Additionally, clients can download an app on Apple or Android devices, which puts trip control at their fingertips and reduces call volumes.
Automated Dispatch Management: The automated dispatch feature is highly appreciated by multiple reviewers who consider it a great tool for moving and organizing trips when something changes. It provides a comprehensive solution to managing all facets of the trip experience, from client profile to dispatch to driver manifest, available 24/7 at user's fingertips.
Slow Performance: Several users have reported that the software is slow and takes time to load. Some reviewers also experienced crashes while using it. Inconvenient Trip Changes: Many users find it inconvenient that they cannot change trips once they are active. This feature could be improved to provide more flexibility for users. Manual Assistance Required for Deviated Fixed-Route Feature: Multiple reviewers noted that the deviated fixed-route feature requires a lot of manual assistance, which can be time-consuming and frustrating.
Users highly recommend Ecolane as an exceptional company to work with and suggest it to anyone seeking to improve their KPIs. They emphasize that Ecolane is a reliable and continuously improving product. Users advise potential users to thoroughly understand their requirements before purchasing Ecolane and communicate effectively with stakeholders during implementation. Furthermore, they stress the significance of having a dedicated project manager for a seamless transition to Ecolane software. Taking these recommendations into account will ensure a successful implementation of the system.