Name: Endpoint Insights
Author: Recast Software

Help Desk

Web and Video Conferencing

Customer Support

Service Mesh

Development

K-12 Online Learning

Education

Business Intelligence (BI)

Collaboration

Demand Planning

Policy Management

Enterprise

Accounting

Accounts Receivable

Crypto Accounting

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Management

Cloud Storage

Code Review

Converged Network Adapters (CNAs)

Data Center Networking

Data Integration

Density-Optimized Servers

Embedded Database

Fraud Detection

Identity Verification

Integration Platform as a Service (iPaaS)

Intranet

Low-Code Development

Managed Detection and Response (MDR)

Mobile Device Management (MDM)

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Technology Business Management

WAN Optimization

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Click Fraud

Content Management

Customer Journey Mapping

Digital Rewards

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Auction Software

Call Recording

Customer Relationship Management (CRM)

Lead Management

Predictive Sales Analytics

Product Configuration

Quote to Cash

Sales Engagement

Sales

Application Security

Database Security

Virtualization Security

Security

Civil Engineering

Inventory Management

Mobility as a Service

Physical Therapy

Vertical-Specific

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Endpoint Insights, developed by Recast Software Inc., is a software solution aimed at businesses of all sizes. According to the vendor, it provides comprehensive insights into hardware and software inventory, infrastructure details, and end user support. This solution is widely used by IT administrators, IT managers, system administrators, help desk/service desk professionals, and IT operations teams across various industries.

## Key Features

**Hardware Inventory Management**: According to the vendor, Endpoint Insights allows users to gain a comprehensive view of computers, monitors, and docking stations in their environment. It also facilitates effective management of software updates and deployments, providing up-to-date information on device assignments, warranty status, and age.

**Software Inventory**: The vendor claims that Endpoint Insights offers a complete overview of software in use within the environment, regardless of installation method. It can identify user-installed software and help close security loopholes by discovering potential risks in the software inventory. The solution aims to ensure software compliance and proactively protect organizations.

**Infrastructure Planning**: According to the vendor, Endpoint Insights enables users to identify users connected to servers, printers, and other shared assets. It also claims to facilitate seamless replacement of servers and other assets with minimal disruption to end users. The solution aims to help maintain a healthy ConfigMgr console by identifying and addressing issue areas within databases, distribution points, and WSUS. It also provides insights to ensure smooth software update deployments and monitor distribution point capacity.

**End User Support**: The vendor states that Endpoint Insights provides complete asset intelligence, aiming to reduce support costs and timelines. It claims to offer critical details about end user devices, including monitors, printers, and other peripherals. The solution aims to empower service desks with the necessary information to remediate issues faster and minimize costly downtime. It also claims to help identify and resolve issues before they impact end users.

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

Vivantio

Issuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and scale their support operation.

Support

Team

Issuetrak

Endpoint Insights

IT asset management (also hardware asset management or HAM) software manages the physical assets in an IT infrastructure (their selection, maintenance, protection, inspection, and renewal or disposal/replacement). The purpose of the software is to ease and improve the lifecycle management process of the IT infrastructure and inform strategic decisions related to it its growth and maintenance. To that end vendors of asset management tools proffer inventory control with related functions like licensing and software asset management (SAM), patch management, network monitoring and management, IT service management, and security/compliance oriented capabilities specializing in damage control related to device theft and corruption like device lockdown, geolocation (for the wayward laptop), remote control, data obliteration, and more. The solutions offered vary by the anticipated needs of the multifarious enterprises who must track hardware assets.

IT Asset Management

Recast Software

IT Asset Management software is designed to inventory all the hardware and software within an organization to aid decision-making

Software and hardware inventory tracking

Discovery and management of hardware and software inventory

License management

Tracking license agreement compliance to ensure that infrastructure is neither over nor under licensed

Asset lifecycle monitoring

Monitoring asset lifecycle from acquisition to retirement

Contract management

Tools to assist in managing purchase orders and contracts

Asset relationship management

Asset relationship management is the ability to see relationships between assets to help with troubleshooting

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Endpoint Insights

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What is Endpoint Insights?