Name: EnjoyHQ
Price: 200 USD
Rating: 6 (1 reviews)
Author: UserTesting

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Contract Management

Streaming Analytics

Supply Chain Management

Enterprise

Accounting

Cash Flow Management

Crypto Asset Management

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Technical Skills Assessment

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Integration

Data Mapping

Debugging

Edge Computing

Event Monitoring

Fraud Detection

IT Asset Disposal

Integration Platform as a Service (iPaaS)

Internet Security

License Management

Managed Hosting

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

NoSQL Databases

Packet Analyzer

Security Analytics

Storage Management

Tape Storage

Unified Endpoint Management (UEM)

WAN Optimization

Web Content Filtering

Wireless LAN

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Rewards

Email Marketing

Marketing Analytics

Marketing Automation

Predictive Analytics

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Lead-to-Account Matching and Routing

Sales

Microsegmentation

Security

Animal Shelter

Animation

Computer-Aided Design (CAD)

Construction Management

Debt Collection

Tax Practice Management

Vertical-Specific

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Basic

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NiCE CXone Mpower

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

EnjoyHQ

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

UserTesting is a leader in video-based human insight, enabling organizations to understand what it's like to be their customer. Ranked #1 by G2 Crowd in the User Research, Software Testing, and Consumer Video Feedback categories, UserTesting has been a trusted company by top brands for 15 years. UserTesting is headquartered in San Francisco, California, and has more than 2,500 customers including more than half of the world’s top 100 most valuable brands according to Forbes. UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With the world’s largest network of real people, ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale. UserTesting equips teams with the tools to understand why customers behave the way they do—transforming insights into impactful decisions. Built on an enterprise-grade AI platform, UserTesting provides fast, high-quality feedback that bridges the gap between what customers expect and the experiences they receive.Teams rely on UserTesting to tackle a wide range of critical business challenges, including: <ul><li>Audience Insights: Understand your customers’ needs, behaviors, and motivations.</li><li>Brand Research: Test and refine brand perceptions.</li><li>Competitive Intel: Gather insights to stay ahead of competitors.</li><li>Content and Creative Testing: Validate campaigns, messaging, and designs.</li><li>Digital and Physical Experiences: Optimize everything from websites and apps to in-person touchpoints.</li><li>Innovation: Explore new ideas and ensure they resonate with your audience.</li><li>Message Testing: Fine-tune messaging to maximize impact.</li><li>Pricing and Packaging: Test strategies to meet customer expectations.</li><li>User Insights: Capture in-depth feedback to enhance usability and satisfaction.</li></ul><div> </div>Why Choose UserTesting?<ul><li>World-Class Network: Access diverse audiences, including proprietary and partner-sourced participants, for robust feedback.</li><li>Powerful Feedback Capabilities: Conduct research and testing through think-aloud, surveys, usability studies, and 1:1 interviews, enabling rapid iteration and real-time decision-making.</li><li>Scalable Collaboration: Empower UX, product, design, and marketing teams to integrate customer feedback seamlessly across the development lifecycle.</li><li>AI-Enhanced Insights: Analyze and synthesize data quickly, turning customer feedback into actionable strategies.</li><li>Trusted by Industry Leaders: With over 3,000 customers, including 75 of the Fortune 100, UserTesting has been transforming customer understanding for more than 15 years.</li></ul>UserTesting makes research, testing, and feedback accessible to every team across the enterprise, ensuring customer-first decisions are made with speed and precision. By uncovering the thoughts, emotions, and motivations behind customer behavior, UserTesting helps organizations move from good to great—creating experiences that inspire loyalty and drive growth.

UserTesting

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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