Name: ePlus Managed Services
Author: ePlus

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Demand Planning

Emissions Management

Knowledge Management

Online Notary

Payment Facilitation

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

App Development

Cloud Storage

Data Center Backup

Data Center Networking

Data Center Outsourcing (Canada)

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Enterprise Printing

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Mobile Data Security

Network Performance Monitoring

Secure Access Control

Service Virtualization

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Creative Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Predictive Sales Analytics

Sales Consulting

Sales Dialer

Sales Incentive Compensation Management

Sales Training

Sales

Virtualization Security

Security

Financial Services CRM

Hospital Management

Medical Office EMR & EHR

Revenue Cycle Management (RCM)

Shipping

eDiscovery

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The ePlus Managed Services is a solution designed to proactively monitor, manage, and maximize critical technologies for businesses. According to the vendor, it caters to small, medium, and large enterprises across various industries, including healthcare and financial services. This product is specifically tailored for IT professionals, technology managers, and business executives who seek efficient and innovative ways to optimize their infrastructure, cloud, security, networking, collaboration, and more.

## Key Features

**Managed Services for Infrastructure and Cloud**: According to the vendor, this feature provides comprehensive support for the entire infrastructure, including public, hybrid, and private cloud environments. It offers proactive management to enhance IT team efficiency and innovation. The utilization of an ITIL-based framework is said to ensure greater visibility and intelligence in business decision-making. Additionally, it offers consumption-based cost models to meet cyclical business demands and limit upfront capital investments.

**ePlus Lifecycle Services Support**: According to the vendor, this feature leverages co-delivered architecture support for Cisco and adjacent technologies, ensuring faster mean time to resolution and minimizing IT and business disruption. The vendor claims it provides predictable costs, allowing businesses to plan for expansions or new deployments.

**Enhanced Maintenance Support**: According to the vendor, this feature simplifies the support experience by offering single-call support for multi-vendor environments. With U.S.-based 24x7x365 customer care, it is claimed to ensure faster time to resolution. The vendor also asserts that it provides greater visibility and enhanced operational efficiency.

**Collaboration as a Service**: The vendor states that this feature delivers comprehensive support for voice, video, and contact center environments, improving the overall experience for both the workforce and customers. It can be deployed on-premise or in the cloud and provides options for voice carrier services.

**ePlus Service Desk**: According to the vendor, this feature utilizes an ITIL-compliant framework, acting as a central point of contact for efficient troubleshooting, triaging, and resolution of IT service issues. With 24x7x365 support from U.S.-based ePlus facilities, businesses can rely on prompt assistance through phone, email, and chat support options.

**Asset Management Service**: According to the vendor, this feature offers a practical, programmatic approach to managing IT assets. With experienced staff, refined processes, and best-in-class tools, it establishes and maintains accurate IT inventory. The vendor claims it effectively manages CapEx/OpEx expenses and mitigates IT risk.

**Managed Security Services**: The vendor claims that this feature provides comprehensive managed security services with a uniquely prescriptive approach. It includes offerings like vulnerability management as-a-Service and extends the reach of security teams through SOC as a Service. It covers traditional, cloud, endpoint, and anti-virus solutions.

**Carrier Expense Management**: According to the vendor, this feature efficiently manages multiple carriers, contracts, and services. It delivers global contract visibility, expense management, AP integration, project management, and convenient bill pay. The vendor states it offers a fully-managed service to reduce complexity and optimize carrier expenses.

ePlus offers a subscription model to proactively monitor, manage, and maximize the critical technologies, from cloud to security, networking, managed SD-WAN, and collaboration, to reduce complexity and realize a seamless technology experience.

ePlus Managed Services

Managed IT service is an information technology task delegated to a third-party contractor.

Managed IT Service

ePlus

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ePlus Managed Services

Overview

What is ePlus Managed Services?