Name: Etix
Rating: 4 (1 reviews)
Author: Etix

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Software Repositories

Development

Online Proctoring Software

Education

Audit

Business Intelligence (BI)

Collaboration

Enterprise Generative AI

Visual Collaboration

Enterprise

Accounting

Revenue Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

AIOps

C/C++ Integrated Development Environments

Cloud Storage

Cybersecurity Consulting

Data Center Infrastructure Management

Data Quality

Data Virtualization

Desktop Management

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Hadoop-Related

Hosted Virtual Desktop

Integration Platform as a Service (iPaaS)

MLOps

Managed Public Cloud Infrastructure

Mobile Data Security

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Process Mining

Relational Databases

Security Awareness Training

Web Access Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Consumer Ratings & Reviews

Content Management

Email Marketing

Event Registration

Landing Page

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Sales

Antivirus

User and Entity Behavior Analytics (UEBA)

Security

Construction Accounting

Hotel Management

Library Management

Mental Health

Multiple Listing Service (MLS)

Pharmacy

Scholarship Management

Telemedicine

Utilities

Vertical-Specific

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Etix is a ticketing service that has been met with mixed feedback from its users. Although some users have found the platform easy to use and efficient, many others have experienced significant problems. Etix has been effective in providing refunds for cancelled events due to COVID-19, but some users have had difficulties receiving refunds for additional fees. Users have also had trouble with shipping and tracking tickets, as well as poor customer service.

The product's website can be difficult to navigate, and some users have had trouble finding the right information they need. Additionally, customers have had trouble getting refunds for events due to unforeseen circumstances, despite purchasing the insurance offered by the service. Some user reviews noted misleading practices and poor communication, which led to dissatisfaction among consumers.

In summary, while Etix may provide a straightforward platform for buying tickets with insurance coverage available, it has exhibited reliability issues that are not yet fully resolved by the addition of new features. Specifically, users have encountered complications securing assistance when needed (e.g., customer support) and had problems obtaining refunds in specific circumstances (e.g., cancellation).

Easy ticket buying process: Customers have found Etix to be an easy-to-use system for buying tickets, with no issues encountered. Many users appreciate the simplicity of purchasing tickets, and find it to be a great alternative to other complex ticketing systems.

Responsive during pandemic: Several reviewers noted that Etix was responsive during the pandemic and kept them updated on any changes. This made it easy for customers to get refunds for postponed concerts or events. The prompt communication from Etix was appreciated by many users.

Tailored ticketing experience: Some reviewers mentioned that the team at Etix is willing to work with venues or organizations to create a customized ticketing experience tailored to their needs and audience. This level of flexibility has been helpful for companies and venues with more complex ticketing requirements.

Poor Customer Support: Users have expressed that the customer support provided by eTix has been unhelpful and frustrating. Some users have reported receiving automated responses, leaving them feeling unsupported (multiple reviewers). Additionally, some users found it inconvenient to contact customer service after-hours, with long wait times for a call back (several reviewers).

Difficulty Getting Refund: Several users have had difficulty obtaining refunds from eTix. Some users have had to send multiple follow-up letters and wait several weeks to receive their refund (multiple reviewers).

Confusing User Interface: Multiple users found the user interface of eTix confusing and difficult to navigate. This led to frustration when trying to complete tasks quickly (several reviewers).

Etix headquartered in Morrisville, provides online and box office ticketing solutions, event marketing services and ecommerce fulfillment to entertainment venues, including but not limited to theaters, arenas, festivals, fairs, performing arts centers, and multi-use facilities.

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Bizzabo’s event management platform powers immersive in-person, virtual, and hybrid experiences for brands. The Bizzabo Event Experience OS is an open platform for Event Experience Leaders to manage events, engage audiences, and activate communities. Bizzabo was founded in 2011 and is headquartered in New York and Tel-Aviv.

Bizzabo

Etix

Event Registration tools are designed to make it easy to register for events online, and process credit card payments. Some tools also include email campaign management capabilities to increase participation.

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What is Etix?