Name: EVAN360
Price: 10 USD
Author: EVAN360

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Interactive Application Security Testing (IAST)

Kubernetes Monitoring

Service Mesh

Development

Alumni Management

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Employee Scheduling

HR Management

HR Service Delivery

Pay Equity

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Code Review

Data Center Backup

Data Integration

Data Masking

Database Load Balancing

Edge Computing

Email Encryption

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed Hosting

Mobile Application Performance Monitoring  (APM)

Network Performance Monitoring

Object Storage

SQL Server Performance Monitoring

Unified Endpoint Management (UEM)

Web Content Filtering

Information Technology

A/B Testing

AI Writing Assistant Software

Account-Based Marketing (ABM)

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Content Management

Customer Journey Analytics

Digital Asset Management

Digital Content Creation

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Tag Management

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales Consulting

Sales

Animation

Dealer Management

PCB Design

Travel Agency

Vertical-Specific

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Document Locator

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Azurepath, LLC.

EVAN360 is a support tool designed to streamline the support process by connecting users with experts who provide personalized assistance. According to the vendor, this solution caters to organizations of all sizes, from small businesses to large enterprises. Professionals and industries such as sales support, higher education, remote workforces, human resources, and information technology are said to benefit from the support experience offered by EVAN360.

## Key Features

**Flexible Integration**: EVAN360 integrates with organization portals, billing systems, and vendor payment processing solutions. The vendor states that it also offers integration with AD/LDAP sign-ons for a smooth user experience.

**Enhanced Security**: The vendor claims that EVAN360 prioritizes security by integrating with existing AD/LDAP sign-ons for enhanced authentication. CloudFront Access control ensures secure access to the platform, while the EVAN360 WAF provides an additional layer of protection. Each organization has its own private tenant for data privacy.

**Easy Implementation**: According to the vendor, implementing EVAN360 is straightforward. The EVAN360 team can install and configure the platform in a matter of days, at no additional cost. Online step-by-step training videos are available to guide the implementation process, and an assigned Account Manager provides ongoing support.

**Custom User Experience**: EVAN360 offers a personalized user experience. Users can access recorded support sessions, support notes, and rate and review the experts they interact with. The platform also provides automatic expert matching based on the organization's predefined criteria. Support categories can be customized based on internal staff levels or departments, and a customizable network of internal staff and contractors is available for support.

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EVAN360

Remote Support

Remote Access

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote support products help technicians and other experts assist end-users by connecting directly to the end-user device.

Camera sharing

The remote user and end user can share a live camera feed from their device during a session.

Session transfer

The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.

Remote Administration

Remote administration software is used to control a computer from a remote location.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Instant message

Ability for administrator to communicate via instant message with remote user.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Session record

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Third-party software integrations

Integration functionality with third-party or in-house systems.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

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EVAN360

Overview

What is EVAN360?