TrustRadius Insights
Users of eviivo have found that the software solves a range of business problems, making it an invaluable tool for managing their …
Overview
What is eviivo?
eviivo in London offers their flagship hotel management system that is bookings oriented, and so contains web presence and channel management features, payment and promo management, and finally and unusually a marketplace for the platform's users to find discounts on…
Recent Reviews
Leaving a review helps other professionals like you evaluate Hotel Management Software
Be the first one in your network to review eviivo, and make your voice heard!
Get StartedPricing
N/A
Unavailable
What is eviivo?
eviivo in London offers their flagship hotel management system that is bookings oriented, and so contains web presence and channel management features, payment and promo management, and finally and unusually a marketplace for the platform's users to find discounts on needed supplies. eviivo…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is Cvent Event Diagramming?
Cvent Event Diagramming (Social Tables) is a software application that allows event planners and properties to work together online. Cvent's cloud-based hospitality software positions event properties to increase sales and work more collaboratively and efficiently with their event, and meeting…
What is Preno - Hotel Management Software?
Preno is a hotel software company that offers cloud solutions for independent hoteliers - offering a PMS, Channel Manager and Booking Engine. Preno is a hotel management solution that automates and streamlines daily administration tasks, helping operators run their front desk and back office. The…
Product Demos
How We Created an Effective Animation to Explain Eviivo Software
YouTube
Product Details
- About
- Tech Details
What is eviivo?
eviivo Video
eviivo Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of eviivo have found that the software solves a range of business problems, making it an invaluable tool for managing their establishments effectively. The efficient booking diary and seamless integration with primary OTAs save users time and help streamline their reservation processes efficiently. The extensive reports page provided by eviivo covers all the necessary information for running an inn smoothly, providing users with a valuable resource to make data-driven decisions.
Additionally, the proactive communication and commitment of eviivo's sales and onboarding team have impressed users, ensuring a stress-free and seamless setup process. Users appreciate the timely responses and assistance provided by eviivo's customer service through email and live chat, enhancing their overall experience with the product. Additionally, eviivo's customer service and sales departments tailor the software to meet the specific needs of businesses, providing a personalized and customized solution.
Moreover, users highlight that eviivo's user-friendly web interface is easily accessible for customer support, making it convenient to seek assistance when needed. The booking engine is highly regarded by users for offering larger pictures and a seamless interface with major OTAs. Furthermore, the interface with credit card payments, rate management, reporting, and the diary has been praised by users for its effectiveness.
Despite some challenges faced by users such as slower response times to queries or difficulties with data importing and conversion, eviivo continues to be recognized as a fantastic service that solves crucial business problems. Users intend to continue using it as their B&B progresses. Overall, eviivo helps users save time, streamline processes, enhance communication with guests, and make informed decisions based on comprehensive reports - all contributing to effective management of their establishments.
Fantastic Customer Support: Users have consistently praised the customer support team of eviivo, stating that they have been impressed with their attentiveness, friendliness, and professionalism. Many reviewers have mentioned that the support team takes their time to answer questions and provide assistance, making the overall experience user-friendly and comprehensive.
User-Friendly Interface: The software is described as relatively easy to use for channel management, thanks to its user-friendly interface. Multiple users have mentioned that the interface makes it easy to understand and navigate through different features and functionalities of eviivo.
Wide Range of Use Cases Covered: Reviewers appreciate that eviivo covers a wide range of use cases. This includes vacation rental reservation with individual home and property calendars, rate management with multiple seasons, venue calendar management, OTA integration, Quickbooks online integration, and more. Users find it beneficial that eviivo caters to their specific needs by offering these diverse capabilities.
Understaffed Customer Service: Some users have expressed dissatisfaction with eviivo's customer service, stating that the current account setup and go-live managers are overworked due to a high volume of work. This has led to delays in response times and difficulty in getting their issues resolved promptly.
Challenging Configuration for Unique Business Models: Users who operate vacation homes and wedding venues on private resort estates have found it challenging to configure eviivo to accommodate their unique business models. They suggest that eviivo should provide the option to configure key details at a system global level instead of having to do it individually for each property.
Difficulties with OTA Communication and Group Bookings: Several users have encountered difficulties when using eviivo for OTA communication and internal guest communication within the application. Additionally, they find that group bookings cannot be effectively supported, particularly with the vacation home model.