Name: eviivo
Author: eviivo

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Chatbot

Flowchart

Development

Business Intelligence (BI)

Collaboration

Meeting Management

Enterprise

Accounting

Accounting and Tax Services

Budgeting and Forecasting

Crypto Accounting

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

International Payroll

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Blade Servers

Change Management

Cloud Data Warehouse

Cloud Storage

Continuous Delivery

Data Fabric

Data Pipeline

Data Quality

Fraud Detection

IT Service Providers

Identity Verification

Integration Platform as a Service (iPaaS)

Interoperability

Managed File Transfer (MFT)

Managed Print

Network Performance Monitoring

Network Traffic Analysis (NTA)

Office Migration and Repair

Remote Desktop

Software-Defined WAN

Telecom Expense Management (TEM)

Test Management

User Activity Monitoring

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Content Management

Digital Experience Intelligence

Email Marketing

Enterprise Marketing Management

Local Marketing

Marketing Automation

Marketing OS

Presentation

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Transcription

Wireframing

Professional Services

Customer Relationship Management (CRM)

Proposal

Revenue Operations

Sales

Automotive

Awards Management

Construction Accounting

Oil and Gas

Vertical-Specific

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### Booking Management
Users generally praise eviivo's booking management features. They appreciate the ease of making reservations, entering bookings manually, and avoiding double bookings through the platform's calendar syncing capabilities. Some users find the system slightly challenging to configure for unique business models, such as vacation homes and wedding venues, but overall, they find it efficient and user-friendly. The booking engine, financial reporting, and calendar synchronization are highlighted as valuable aspects of eviivo's booking management system. Despite occasional system outages impacting payment processing and OTA bookings, users express satisfaction with the platform's overall booking management functionality.

### Reservation Handling
Users consistently highlight eviivo's reservation handling as a key strength, citing its ease of use and efficiency in managing bookings. While some users faced initial challenges in configuring the system to suit their unique business models, overall satisfaction with the reservation handling features remains high. The platform's ability to streamline the reservation process, integrate with various online travel agencies, and provide a centralized system for managing bookings has garnered positive feedback from users across different property types.

### Customer Support
Users consistently praise eviivo's exceptional customer support and service experience. They highlight the friendly and helpful nature of the support team, emphasizing their patience and professionalism in addressing queries and providing solutions. While some users initially faced challenges with setup and understanding the system, they found that the timely assistance through live chat and the informative responses from customer representatives helped them overcome these hurdles. Despite occasional limitations in direct support availability on weekends, users overall appreciate the dedication and effectiveness of eviivo's customer support in ensuring a smooth experience for their businesses.

### Guest Experience
Users universally praise eviivo's exceptional guest support and service. The platform's ability to provide a personalized and friendly experience to guests is highly valued by users. While some minor connectivity issues have been reported with the mobile app, overall, users appreciate the ease of use and efficiency in managing guest interactions. Additionally, the platform's continuous improvements and user-friendly interface contribute to a positive guest experience.

### Channel Management
Users consistently highlight eviivo's channel management as a key strength, citing its ability to integrate with major OTA platforms efficiently. While some users find configuration for unique business models challenging, overall satisfaction with the channel management functionality remains high. Suggestions for improvement include the need for a centralized inbox for OTA communication and enhanced support for group bookings in vacation home models. Despite minor challenges, users appreciate eviivo's channel management for preventing double bookings and streamlining operations across various platforms.

### Property Management
Reviewers seem divided on the effectiveness of eviivo's property management capabilities. Some users appreciate the platform's ability to handle vacation rental reservations, rate management, and venue calendar management. However, others find challenges in configuring the system for unique business models, such as vacation homes and wedding venues. While some users praise the platform's openness to feedback and enhancements, others highlight the need for improvements such as a centralized inbox for OTA communication, support for group bookings, and enhanced features like e-sign capabilities for rental agreements. Despite mixed opinions, users acknowledge eviivo's efforts to cater to a diverse range of property management needs.

Users of eviivo have found that the software solves a range of business problems, making it an invaluable tool for managing their establishments effectively. The efficient booking diary and seamless integration with primary OTAs save users time and help streamline their reservation processes efficiently. The extensive reports page provided by eviivo covers all the necessary information for running an inn smoothly, providing users with a valuable resource to make data-driven decisions.

Additionally, the proactive communication and commitment of eviivo's sales and onboarding team have impressed users, ensuring a stress-free and seamless setup process. Users appreciate the timely responses and assistance provided by eviivo's customer service through email and live chat, enhancing their overall experience with the product. Additionally, eviivo's customer service and sales departments tailor the software to meet the specific needs of businesses, providing a personalized and customized solution.

Moreover, users highlight that eviivo's user-friendly web interface is easily accessible for customer support, making it convenient to seek assistance when needed. The booking engine is highly regarded by users for offering larger pictures and a seamless interface with major OTAs. Furthermore, the interface with credit card payments, rate management, reporting, and the diary has been praised by users for its effectiveness.

Despite some challenges faced by users such as slower response times to queries or difficulties with data importing and conversion, eviivo continues to be recognized as a fantastic service that solves crucial business problems. Users intend to continue using it as their B&B progresses. Overall, eviivo helps users save time, streamline processes, enhance communication with guests, and make informed decisions based on comprehensive reports - all contributing to effective management of their establishments.

Understaffed Customer Service: Some users have expressed dissatisfaction with eviivo's customer service, stating that the current account setup and go-live managers are overworked due to a high volume of work. This has led to delays in response times and difficulty in getting their issues resolved promptly.

Challenging Configuration for Unique Business Models: Users who operate vacation homes and wedding venues on private resort estates have found it challenging to configure eviivo to accommodate their unique business models. They suggest that eviivo should provide the option to configure key details at a system global level instead of having to do it individually for each property.

Difficulties with OTA Communication and Group Bookings: Several users have encountered difficulties when using eviivo for OTA communication and internal guest communication within the application. Additionally, they find that group bookings cannot be effectively supported, particularly with the vacation home model.

Fantastic Customer Support: Users have consistently praised the customer support team of eviivo, stating that they have been impressed with their attentiveness, friendliness, and professionalism. Many reviewers have mentioned that the support team takes their time to answer questions and provide assistance, making the overall experience user-friendly and comprehensive.

User-Friendly Interface: The software is described as relatively easy to use for channel management, thanks to its user-friendly interface. Multiple users have mentioned that the interface makes it easy to understand and navigate through different features and functionalities of eviivo.

Wide Range of Use Cases Covered: Reviewers appreciate that eviivo covers a wide range of use cases. This includes vacation rental reservation with individual home and property calendars, rate management with multiple seasons, venue calendar management, OTA integration, Quickbooks online integration, and more. Users find it beneficial that eviivo caters to their specific needs by offering these diverse capabilities.

eviivo in London offers their flagship hotel management system that is bookings oriented, and so contains web presence and channel management features, payment and promo management, and finally and unusually a marketplace for the platform's users to find discounts on needed supplies.

eviivo acquired RezOvation & Webervations in late 2018 to expand its offerings. These products were retired February 2019.

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Cvent Event Diagramming

eviivo

Hotel management software systems typically have many capabilities and are, in this respect, similar to ERP systems which are sometimes used instead.

Hotel Management

How We Created an Effective Animation to Explain Eviivo Software

Customer Testimonial Video

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What is eviivo?